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Telephone: appointments


Making an appointment can be complicated if two people are very busy. How do you find a time that is convenient for both of you?

Once again, imagine you are making a telephone call. This time you are arranging an appointment to see someone. What phrases might you use or hear?

Now listen to someone making a business appointment over the telephone.

Check understanding

Check your understanding by reading the script below:

Michelle:Mr Hibberd’s office!
Peter:Hello, can I speak to Brian Hibberd, please?
Michelle:I’m afraid he’s in a meeting until lunchtime. Can I take a message?
Peter:Well, I’d like to arrange an appointment to see him, please.   It’s Peter Jefferson here.
Michelle:Could you hold on for a minute, Mr Jefferson. I’ll just look in the diary. So when’s convenient for you?
Peter:Some time next week if possible. I gather he’s away the following week.
Michelle:Yes, that’s right, he’s on holiday for a fortnight.
Peter:Well, I need to see him before he goes away. So would next Wednesday be okay?
Michelle: Wednesday . let me see . he's out of the office all morning. But he's free in the afternoon, after about three.
Peter: Three o'clock is difficult. But I could make it after four.
Michelle: So shall we say 4.15 next Wednesday, in Mr Hibberd's office?
Peter: Yes, that sounds fine. Thanks very much.
Michelle: Okay, then. Bye.

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Language Expert

Language Expert

Our expert explains the multi-word verbs like "hang up" or "hold on" that often feature in telephone conversations.

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