Apps FAQ

8th November 2019 Last updated at 15:08

The BBC Weather app is available on Android, Amazon and iOS devices.

You can download the Android version from Google Play, the iOS version from the iTunes store and Amazon version from the amazon.co.uk website.

The BBC Weather app is only available to download in the UK.

Why does the app think I'm in Axim or Takoradi, Ghana?

We're aware of a bug in the iOS version of the BBC Weather app whereby several locations in Ghana, such as Axim or Takoradi, are displayed instead of your current location. Until we're able to resolve this issue, tapping on 'refresh' should allow the app to pick up your actual location.

Why can't the app detect my location? Why does the app think I'm somewhere I'm not?

The accuracy of location detection is heavily dependent on your device, its settings and the way in which it is connected to the internet.

Your device may use mobile (cellular) network towers, your Wi-Fi connection, and/or GPS (Global Positioning System) to determine your location. If you have any of these disabled, the accuracy of your location may be affected.

The BBC Weather app uses the location provided by your device to determine the closest forecast information available. If the location displayed in the app is incorrect, check other apps on your device, e.g. iOS Maps or Google Maps, to identify where your device thinks you are located.

If the location chosen by your device is incorrect, please refer to the Android and iOS guides below:-

How do I add, remove or re-order my locations?

You can store up to 10 locations within the BBC Weather app.

To manage your locations, please follow the instructions below:-

Android

  • Add a new location: To add a new location, tap the magnifying glass icon and enter the name of the location you're looking for. It will be added to your locations list automatically.
  • Remove a location: To remove a location, access your locations list by tapping on the menu ≡ icon to the left of the BBC Weather logo. From here, simply swipe right on the location you wish to remove.
  • Re-order locations: To re-order your list of recent locations, tap and hold the drag handle to the left of the location.

iOS

The iOS version of the BBC Weather app allows you to store your locations in your BBC account. This ensures that you can easily access your locations across all of your iOS devices. Your locations list will also be available if you sign in to your BBC account via the BBC Weather website.

Once you're signed in to your BBC account:-

  • Add a new location: Tap the magnifying glass icon and enter the name of the location you would like to add. From here, tap on the plus (+) icon beside the location's name.
  • Remove a location: Tap on the tick icon to the right of the location's name. Alternatively, you can swipe left on the location from the menu. Lastly, you can also remove the location from your account by tapping 'Edit' from the 'My Locations' section of the menu, and tapping the cross icon.
  • Re-order locations: Tap 'Edit' from the 'My Locations' section of the menu. From here, tap and hold the drag handle to the right of the location and reposition as desired.

If you do not wish to sign in to your BBC account to manage your locations, your recent searches will continue to be available from the menu. For more detailed information about this feature, see My Locations in BBC Weather.

How do I change the frequency that weather information is updated?

The app checks for the latest forecast information as soon as you launch it. The time (and date, if applicable) of the last update is displayed, so that you can determine how recent the forecast information is.

The Android version of the app allows you to add a BBC Weather 'widget' to your home screen. The widget will periodically check for the latest forecast information based on the frequency you set within the app: 'Settings' > 'Widget Refresh Frequency'.

Can I store the BBC Weather app on my Android device's SD card?

While you can store the BBC Weather app on your Android device's SD card, widgets will not be available if you choose to do so. This is a feature of the Android system. If you cannot see any widgets in your list of available widgets, access the Android's 'Settings' Menu > Manage Applications > BBC Weather. From here, you can move the BBC Weather app from your SD card to the phone/tablet's memory. You should then restart your device to enable the BBC Weather widgets.

I have an Android or iOS phone but my device indicates that the BBC Weather app is incompatible. Why?

The Android version of the BBC Weather app is compatible with devices running Android 4.1 or above.

The iOS version of the BBC Weather app is compatible with devices running iOS 10 or above.

What is the beta programme for BBC Weather on Android?

If you'd like to join our Android beta testers group and receive early access to new features and improvements, please see BBC Weather Android beta programme.

Privacy

How does the BBC use my current location information?

The BBC Weather app allows you to display weather information based on your current location. You can turn this feature on/off by tapping the 'Settings' menu and choosing 'Show Location'.

If you choose to enable this option, your precise location is identified by your device and the closest populated location for which weather information is available is determined. Your precise location is not accessed nor stored by the BBC. No other personal data relating to you is sent to the BBC.

The BBC will keep your information secure and will not share it with anyone in accordance with the BBC's Privacy and Cookies Policy.

What other data is collected by the app, and how can I turn anonymous analytics on/off?

The BBC Weather app collects anonymous data to help us understand how the app is used, to identify areas of improvement, and to provide enhanced functionality. Information collected includes saved and recent locations, and app usage information, e.g. frequency of visit, time and date.

If you prefer not to share anonymous usage statistics, you can disable this from within the app's 'Settings' > 'Analytics' menu.

Who do I contact if I have a privacy issue?

If you have any further questions regarding privacy or would like to delete any of your collected data, please contact us.

Contact Us

How do I suggest new features for the app?

If you have ideas on how we can improve the app, please send us a suggestion.

Unfortunately, we can't respond to every email or app store review, but we do read all the feedback and suggestions you send to help us prioritise new features and improvements. We know we won't get it right for everyone and welcome constructive criticism, so please feel free to provide any specific examples or details of what is important to you.

How do I report a technical problem with the app?

We try to make sure there are as few technical problems with the apps as possible. We test on a wide range of devices and browsers to provide the best possible experience.

However, if you have identified an issue that is not covered by our FAQs above, please let us know.

A lot of technical issues are quite specific. We therefore ask that you provide as much detail as possible about the problem, such as:-

  • Type of device
  • Operating system and version number, i.e. Android / iOS
  • BBC Weather app version
  • Forecast location (where relevant)
  • Screenshots (where possible)