I'm having trouble with my password
Page updated: 19 August 2020
Make sure it's in line with our password rules. Your password needs to include:
- Eight or more characters
- At least one letter
- At least one number or symbol.
When you’re picking a password, we will alert you if it’s been part of a data breach on the internet – in other words, if it’s on a list that hackers can access. Choosing a different password will help to keep your account secure. Your password stays hidden, so no one sees it during this process.