I'm having trouble with my password

Page updated: 19 August 2020

Make sure it's in line with our password rules. Your password needs to include:

  • Eight or more characters
  • At least one letter
  • At least one number or symbol.

When you’re picking a password, we will alert you if it’s been part of a data breach on the internet – in other words, if it’s on a list that hackers can access. Choosing a different password will help to keep your account secure. Your password stays hidden, so no one sees it during this process.

Can’t remember your password or have been locked out of your account?

Choose language: CymraegGàidhlig