How do I sign in on my TV?

Page updated: 4 October 2018

You need to sign in on most TVs using the BBC iPlayer app. This is to give you a personalised experience, and to make sure we’re making something for everyone. Find out more about why we're asking you to sign in.

To sign in, all you need is:

Follow these steps to sign in on your TV

  1. Open the BBC iPlayer app on your TV.
  2. Select “Sign in”. You can find this in Settings or by selecting the “Sign in” icon in the menu.
  3. You’ll see a page with some instructions and an eight-character code.
  4. Now, on your phone, tablet or computer, visit www.bbc.com/account/tv
  5. If you’re not already signed in on your phone, tablet or computer, you’ll be asked to sign in to your BBC account. Don’t have a BBC account yet? Hit “Register” instead of “Sign in”.
  6. Once you’re signed in on your phone, tablet or computer, you’ll be asked to enter the eight-character code that’s showing on your TV.
  7. Enter the eight-character code shown on your TV, then hit “Confirm” and wait a few moments for your TV to refresh. This will only take about 10 seconds.
  8. Your TV will tell you when it’s all done. You can then set your phone, tablet or computer aside and get watching your TV.

What if the code doesn’t work?

Here are a few things to check:

  • Make sure only one person is trying to sign in with the code. If two or more people try to use the same code it won’t work.
  • Each code is unique and expires after 60 minutes. If it's been on your TV screen for more than 60 minutes you’ll need to press “Back” and hit “Sign in” again on your TV to get a new code.
  • The code should be 8 characters long. Make sure it's no longer or shorter.
  • If you see a message saying "Sorry, something isn't working right now. Please try again later." that means we’re having technical issues. So you’ll need to try again later.

I'm having trouble with my account

Check out these pages for help with how to register, how to sign in, and how to update your account details.

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