You may be able to fix the problem yourself right now, so just check you’ve read these instructions:
You can reset your password, if you've provided an email address.
Problems signing in on a TV?
Remember to sign in to your BBC account on your phone, tablet or computer first. If you don’t have a BBC account yet then visit our Registering Help Page.
To sign in on your TV then follow these steps:
- Click on the sign in icon - we’ve added a video to explain how to sign in.
- On a second device (mobile, tablet or computer) go to bbc.com/account/tv and this will take you straight to the PIN entry screen - it's really important that you type out the website URL correctly or you might be sent to the wrong website.
- Follow the instructions on your second device.
- On your second device enter the activation code that appears on your TV screen.
- You’re now signed in on your TV.