Neil and Denise's story: Gap insurance
Neil and Denise talk about their struggle to get a full payout on their gap insurance policy.
Quick tutor notes
A short video that looks at gap insurance and the problems Neil and Denise faced when they had to make a claim on their policy.
Although the policy seemed straightforward when viewed online, the terms and conditions they later received in the post were extremely difficult to decipher.
May be used in class to stimulate discussion around the featured story. Alternatively could be used to introduce the following topic(s):
Reading and understanding
- Skimming and scanning