Neil and Denise's story: Gap insurance

Neil and Denise talk about their struggle to get a full payout on their gap insurance policy.

Quick tutor notes

  • A short video that looks at gap insurance and the problems Neil and Denise faced when they had to make a claim on their policy.

  • Although the policy seemed straightforward when viewed online, the terms and conditions they later received in the post were extremely difficult to decipher.

  • May be used in class to stimulate discussion around the featured story. Alternatively could be used to introduce the following topic(s):

  • Reading and understanding

  • Skimming and scanning