Speaking and listening: Communication skills

Why learn about communication skills?

Become better at expressing your ideas confidently and clearly, as well as listening and responding to other people.

Quick tips for tutors

Communication skills includes:

  • Giving and responding to opinions
  • Taking part in a discussion
  • Making an enquiry
  • Phoning for information

Downloadable Factsheets

Giving your opinion
Listening and responding
Making a complex enquiry

Downloadable Worksheets

Joining in a discussion
Having your say
Phoning for information
Responding to opinions

More videos on this topic

The cold call challenge
Nuisance calls

More from Skillswise

Types of listening
Listening for specifics