BBC iPlayer Help

BBC Sounds app privacy notice

The BBC is the data controller of the personal data that you provide to the BBC, for the purposes of accessing this app. We process this data to give you the best BBC Sounds experience, including Subscribed and Bookmarks, playback position, completion and recommendations as described below.

The BBC relies on consent for direct electronic marketing, which is a requirement under the Privacy and Electronic Communications Regulations (PECR). The BBC relies on parental consent for children’s accounts registration. The BBC also relies on implied consent for the use of cookies and other tracking technologies. For processing other than direct electronic marketing, cookies and tracking technologies, the BBC relies on legitimate interest of processing audience’s personal data to give them access to behind-sign-in services.

The details which power Bookmarks and Subscribed are stored on BBC servers and some information is stored on your device to make the app work as expected. Below we will explain what information we process and how it is used.

Subscribed and Bookmarks

When you add something to My Sounds, the action is stored on BBC servers to allow you to access these lists across devices (e.g. via the bbc.co.uk/sounds website).

You can remove these entries via the My Sounds section in the app or via bbc.co.uk/sounds/my.

Playback position, completion and Recommendations

When you play something in BBC Sounds we store your history and your progression through programmes on BBC Servers. This allows you to pick up where you left off on different platforms.

We also use this information to recommend to you programmes in the Recommendations module found on the Listen page in the BBC Sounds app.

Analytics

The app uses technologies similar to performance cookies for internal purposes to help us give you a better experience in line with the BBC's Privacy and Cookies Policy: www.bbc.co.uk/privacy.

You can switch this off using the Share Statistics toggle on the BBC Sounds app's Settings screen (select the cog icon within My Sounds).

Other information stored on your device

To give you the best BBC Sounds experience, the following information may be stored on your device only:

  • Your signed in credentials (local certificates which are required as part of the sign in process)
  • Whether you've dismissed in-app messages like suggested app upgrade messages and warnings 

This information will be deleted if you uninstall the BBC Sounds app.

On Android and Amazon Fire devices, you can also delete this data in the general Settings on your device. Choose Applications, then Application manager or Installed apps, scroll down to BBC Sounds and tap Clear Data or Clear Cache.

What happens if I delete the app?

By uninstalling the app, all BBC Sounds app data stored on your device will be removed.

How long do we hold your data?

In order to determine the period for which we will retain your information, we consider the factors listed here: How long will you keep my information?

Sharing of information

We share information you provide with secure third party companies that support our recommendation service and marketing communications.

BBC Privacy and Cookies Policy

The BBC will keep your information secure and not share it with anyone else. For more information on how the BBC handles personal data, please see the BBC's Privacy and Cookies Policy is available at: www.bbc.co.uk/privacy. This policy explains how you can engage your data subject rights. If you have questions about how the BBC processes your personal data, please contact dpa.officer@bbc.co.uk.

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