Before following any of the steps below, search the known issues and our general FAQs to check whether you are experiencing a known problem.
You can only access live BBC programmes and podcasts on your internet radio. On-demand programmes are not available.
However, if you're having problems playing live programmes or podcasts on your internet radio device, try the following steps:
- Restart the device.
- Position the device closer to your WiFi router for a stronger signal, or try changing the channel your WiFi router transmits on. This page has guidance on how to do this: Tech Advisor: How to change your router channel for better WiFi. (The BBC is not responsible for the content of external sites.)
- Check with your manufacturer whether a software update is available for your internet radio device.