Can I contact you using Live Chat?

Yes, you can. With live chat, you can have a conversation with a BBC Sounds support agent to help solve any problems or answer your questions quickly. Live chat is available every day during fixed hours.

When is live chat available?

Like other organisations, our staff presence is reduced at this time so there may be times when we're not available. When we are here, you'll see the Live Chat button on the right-hand side of the screen.

Otherwise, you can still get in touch with the team by clicking Contact Us below. You might also find the answer to your question elsewhere on our help site.


How do I use live chat?

Across the help site, just click on the live chat icon (on the right of the page) and you’re off! The icon will only appear when one of our agents is available.

Screenshot of an FAQ on the BBC Sounds help site with the Live Chat icon to the right highlighted


When we don’t know the answer...

While we’ll try our best to help you and answer your questions, there will be times where we won’t be able to find an answer – we get asked an incredible amount of questions – and we’ll need to check ourselves. When this happens, we’ll take your contact details and email you back later.


How can I get help when live chat isn't available?

Please contact us using our Contact Us link below if live chat isn’t available.


Let us know how we did!

If you do take part in a live chat session, please provide feedback – it takes less than a minute and will help us to improve the service.