We try to keep our help site up to date with the latest issues and guidance. However, there will be times when you can’t find an answer to your question or you’ll need to contact us if you’re experiencing an issue that’s not listed. Here's how to get in touch:
With Live Chat you can have a conversation with a BBC Sounds support agent in real-time to help solve any problems or answer your questions quickly. Check our Can I contact you using Live Chat? page to find out how to use Live Chat.
If you can't find the answer you're looking for on the help site or our Live Chat agents aren't available, leave us a webform. Just click 'Contact Us' at the bottom of any FAQ to reach the webform. You can use our webform to report an issue, leave feedback, ask a question, make a suggestion, or make a complaint. We'll get back in touch with you via email as soon as we can.
If you think you've spotted a fault with BBC Sounds, or you believe there may be a problem with a particular programme, remember to check our known issues page as we may already be aware of it. If you're experiencing a fault with BBC Sounds and it isn't on the known issues page, check the Help Fixing Problems pages for troubleshooting steps and guidance.