Known Issues

    Pan BBC | Update

    Why am I seeing an error message when I try to play BBC Sounds content on the website?

    'Player will stop working' or 'Player no longer works properly' error message when playing video or audio content

    Android | Under investigation

    Why has the Downloads tab disappeared on my Android device?

    Downloads tab within My Sounds disappearing for some users

    BBC Sounds | Update

    Why are recent episodes not appearing in Latest within My Sounds?

    Recently repeated episodes of subscriptions not appearing in Latest in My Sounds

    BBC Radio 4 | Update

    Why is the sound distorted on episode nine of The Whisperer in Darkness?

    Audio intentionally distorted in episode nine of The Whisperer in Darkness

    BBC Sounds | Update

    Why are some programmes not available to download on the app?

    Download option not available for some programmes