BBC Sounds help and FAQs

Get the best out of BBC Sounds and fix issues with our really helpful support site.

BBC Sounds | Under investigation

Why are some programmes not available to download on the app?

Download option not available for some programmes

BBC Sounds | Under investigation

Why is there no play button on the BBC Sounds website on my iPhone, iPad or iPod Touch?

Play button not available on BBC Sounds website on iOS 9

iOS | Under investigation

Why can't I sign in to the app on my iPhone or iPad?

Sign-in page refreshing on BBC Sounds app on iOS