BBC Sounds help and FAQs

Get the best out of BBC Sounds and fix issues with our really helpful support site.

Android | Recently fixed

Why doesn't the app remember where I left off with my downloads?

App on Android devices playing downloads from the start rather than resuming

Pan BBC | Update

Why am I seeing an error message when I try to play BBC Sounds content on the website?

'Player will stop working' or 'Player no longer works properly' error message when playing video or audio content

TV | Under investigation

Why can't I play live radio on my Roku device?

Live stations not playing on BBC Sounds app on some Roku devices