BBC Sounds help and FAQs

Get the best out of BBC Sounds and fix issues with our really helpful support site.

BBC Sounds | Under investigation

Why do BBC Sounds streams stop or cut out when listening on my Alexa device?

BBC Sounds playback on Alexa stops or cuts out

BBC Sounds | Under investigation

Why is the Pause button not working when playing programmes from 'Continue Listening' on my Vestel TV?

Pause button not working when watching programmes from 'Continue Listening' on Vestel 2015 MB120 TVs

BBC Sounds | Update

Why am I currently unable to listen to local radio stations?

Local radio stations are not be available for listeners outside the UK