Access Statement for BBC Tours at MediaCityUK

Introduction

The BBC at MediaCityUK is offering people the chance to take a tour of the state of the art studios situated in The Studio Block and BBC Buildings at MediaCityUK Salford. Have a look behind the scenes of programmes such as Match of The Day and 6Music, and even take part in a special recording of a TV programme.

Tours last approximately 1.5 hours and give you an exciting insight into the world of broadcasting.

Please note the BBC at MediaCityUK is a working site, so we cannot guarantee who or what you will see on the day of your visit.

For any access related queries please call our group bookings and access requirements line - 0370 901 1227* (+44 1732 42 7770 from outside the UK; textphone for hearing impaired callers - 0370 903 0304*). 

Our tour is fully accessible for wheelchair users. A wheelchair is also available to loan (please call our group bookings and access requirements line in advance). Scripts used for interactivity are available in Braille. A sign language interpreter can be booked in advance at no extra charge. Assistance dogs are welcome in our premises.

Most of our Tour Guide staff have been trained by MENCAP and the British Institute for Learning Disabilities.

We are members of Visit England's Visitor Attraction Quality Assurance Scheme.

We look forward to welcoming you. If you have any queries or require any assistance please phone our group bookings and access requirements line.

 

Pre-Arrival

The Piazza and streets around the MediaCityUK site are paved and well lit. There is a combination of steps and slight slopes. There are lifts to use in the Studio Block and in all BBC buildings. The whole site is wheelchair accessible.

The nearest train station is Manchester Piccadilly in the city centre. There are regular trams running from Piccadilly Station direct to MediaCityUK all week and the MediaCityUK tram stop is located in the heart of the Piazza in front of the BBC buildings. There is also an Eccles tram service where visitors can get off at the Harbour City tram stop and walk to MediaCityUK (5 minutes walk away).

The No. 50 bus route is the closest one to MediaCityUK and runs from Manchester city centre to The Quays, stopping just outside The Lowry Theatre. From the bus stop, the BBC buildings are visible and are a short walk away (3 minutes).  

 

Car Parking and Arrival

You can find details about travelling to MediaCityUK on the MediaCityUK website.

There is a coach drop-off point near Costa Coffee. There is limited parking available for coaches in the bays just before Costa Coffee.

Visitors coming by car can be dropped off at the Holiday Inn which is slightly nearer to the BBC buildings than the car park, but cars can’t drive any further into MediaCityUK than the Holiday Inn.

The floor surface is paved, level, firm and well lit from the Piazza into the Open Centre where the BBC Tours reception desk is located.

 

Main Entrance, Reception and Ticketing Area

All visitors should meet in Reception of BBC Dock House. The reception area has some television monitors showing BBC output and seating is available too. This is where visitors sign in for their Tour and receive their safety briefing from the Tour Guides. 

MCUK Studio Block

The Studio Block

 

MCUK Main reception

BBC Tours Reception, The Open Centre, Studio Block

 

The floor in the Open Centre is step free.

There is stable seating available in the cafe, though it may be limited during busy times, with adequate space for a wheelchair user to pull up alongside a seated companion.

MCUK Cafe

The Cafe, The Open Centre, Studio Block

 

The floor surface in the Open Centre is tiled throughout.

The area is evenly lit with natural light as the building has a glass front from floor to ceiling. There is additional lighting from ceiling spot lights.

All the reception desks at MediaCityUK have low counter desk areas, suitable for wheelchair users. The height of the low counter on the BBC Tours reception desk is 711mm (18in).

Tickets for BBC MediaCityUK Tours need to be pre-booked by visiting the BBC Tours website (www.bbc.co.uk/tours). Groups of more than 15 people or any visitors with access needs should ring our group booking and access requirements line to make a booking.

A sign language interpreter is available if requested in advance, at no extra charge.

Wheelchair loan is offered to visitors at the time of booking. We can normally accommodate one wheelchair on each tour, but call the group booking and access requirements line so we can discuss arrangements for further wheelchairs.

 

Attraction (displays, exhibits, rides etc.)

Visitors are welcomed by two guides on each tour who introduce, describe and explain each broadcasting area along the tour route. Automated audio tours are not available to visitors as every tour is different (the route is dependent on the availability of studios).

 

There are no flashing light displays along the tour route. However, visitors are warned before entering broadcast studios of any low-level lighting.

In certain TV or radio studios, music and 'on-air' broadcasts can be heard through speakers from time to time. Guides will keep background noise to a minimum on each tour.

Entry in Dock House and Bridge House on Tours are through electronic access doors. The guide will open the door and ensure everyone gets through safely.

Electronic access door

Electronic access door in Dock House and Bridge House

 

From the reception areas of Bridge House and Dock House visitors are then guided through electronic glass security doors. These are double doors and are held open by security to allow the tour to pass safely.

Electronic glass security doors

Electronic glass security doors used in Dock House & Bridge House

 

Entry into The Studio Block is through electronic access doors which are opened by the guide.

Entry into Quay House is through an electronic door. There is a step up to get into the building and an access ramp is available for anyone in a wheelchair. The ramp is put in place by the Guides when needed. The height of the step is 114mm (4.5in).

Entrance into Quay House

Entrance into Quay House

 

Ramp access

Entrance into Quay House with access ramp in place

 

Doors into studios are soundproofed and, therefore, heavier than usual. The Tour Guides hold open these doors as much as possible during tours to improve visitor access. The standard door opening widths on the tour route range from 860mm - 1070mm (34in - 42in). Many are double doors which can be opened fully to allow wheelchair access.

Some seating is available in Radio studio areas and guides will put out some chairs in TV studios if required.

Seating is offered during the interactive elements of the tour.

Seating in the Interactive Room, Quay House

Seating in the Interactive Room, Quay House

 

Adult seating in the CBBC Interactive Room, Bridge House

Adult seating in the CBBC Interactive Room, Bridge House

 

 

Each tour route is different and some may visit studios on the first or second floor of buildings. Lifts are available for any visitors who needed to use them, rather than taking the stairs.

There is a combination of short pile patterned and plain carpet, wooden flooring and painted concrete flooring along the tour route.

The tour route is evenly lit throughout with fluorescent tube lighting. Lighting can differ in radio and TV studios, which often have spot lights or studio lighting. Tour Guides ensure that rooms are lit to their full capacity when showing visitors around.

 

Public Toilets

Public toilets are available in the Open Centre on the ground floor.

Entrance to the toilets, The Open Centre in the Studio Block

Entrance to the toilets, The Open Centre in the Studio Block

 

There are separate male/female toilets and a unisex accessible WC.

The accessible WC has baby changing facilities and is open to the public - no RADAR key is required.

Accessible toilet

Accessible WC in the Open Centre, the Studio Block

 

There is level entry to the accessible toilet in the Open Centre.

The width of the door to the accessible toilet is 890mm (35in).

There is clear space for a wheelchair to the right of the accessible toilet.

The height of the toilet from the floor is 450mm (18in).

There are both horizontal and vertical grab rails by the toilet.

A red alarm cord is situated in the toilet and can be pulled if visitors need assistance.

The toilet is well lit.

The floor of the toilet is tiled.

The height of the washbasin in the toilet is 711mm (18in).

 

Additional Information

All Tour Guides can operate fire evacuation chairs and will lead and assist visitors in the event of an evacuation. There are also green and white visual signs around the buildings detailing evacuation routes which comply with statutory health and safety regulations.

We welcome assistance dogs to the site. There are no specific facilities available for assistance dogs, but there is space for assistance dogs to rest in the Open Centre and water is available to them on request.

 

Contact Information

Address: BBC MediaCityUK, Salford, M50 2BH 

Telephone: 0370 901 1227* (+44 1732 42 7770 from outside the UK; textphone for hearing impaired callers 0370 903 0304*)

Hours Of Operation: Tours run on Monday to Friday at 10.30am, 12.30pm and 3pm, and Saturday and Sunday at 10.30am, 10.45am, 12.30pm, 12.45pm, 3pm and 3.15pm.

 

MCUK site map

An overview of the site at MediaCityUK