Hayley Pearce, known to her friends as Hayley ‘Fierce’ is the call centre tea lady.
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She has worked in call centres since leaving school at 16, but says that this one is the most fun one by far. Hayley is a party girl who you will never catch without her fake tan or false nails. She often organises trips for her friends to big dance events all across the UK. She doesn’t drink tea or coffee herself, and says until she started this job, she had no clue what a ‘strong coffee’ was. She often mixes up the hot beverages in her urns and her call centre co-workers have come to acquire a taste for her special brew; ‘t’coffee’.