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Episode 2

Airport Live Episode 2 of 4

The second episode of the series looking behind the scenes at Heathrow Airport, revealing the people, systems and science that keep us flying.

Kate Humble is in the air traffic control tower, where controllers handle some 1,400 landings and departures every day. Dallas Campbell learns to hand-marshal a plane on the tarmac, and Anita Rani finds out how Heathrow trains to deal with extreme weather. Plus the programme follows, live, a shorthaul flight turnaround. The plane has just 45 minutes from landing until it takes off again.

Release date:

1 hour

Last on

Tue 18 Jun 2013 20:00


Turnaround is at the heart of Heathrow’s mammoth operation. It’s the term used to describe everything that has to happen while the plane’s on the ground between one landing and the next takeoff.

Turnaround is a race against time to get planes in and out of the airport. This means getting passengers, crew, catering services, fuel, cargo and baggage off and on. As well as cleaning the cabin and checking the plane’s safe to fly.

Turnarounds take different lengths of time, depending on airline, aircraft type and whether the flight is short or long haul. The shortest turnaround is just 40 minutes.


There are three main maintenance hangars at Heathrow where basic maintenance and minor repairs of aircraft are done. It’s a 24 hour a day operation with around 40 engineers on call. They replace around 750 aircraft parts each day.

Every three months BA planes come in for an AA check. It’s a bit like an MOT, but for a plane. These exhaustive checks include computer diagnostics in the cockpit, as well as checking the tyres, filters, instrumentation and oil levels. Engineers use special cameras to examine the engines for internal damage.

The safety of over 33 million passengers a year is in the hands of the skilled engineers who work here.

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