Main content

You and Yours special: The UK Gambling Market

In a special programme, You & Yours looks in depth at the UK's gambling market and finds out how gamblers struggle to get any recourse from the bookmakers.

In today's You & Yours we look in depth at the UK gambling market.

The terms and conditions offered by bookmakers are currently being investigated by the Competition and Markets Authority. Customers say they're unfair, their winnings are withheld, and the bonuses and promotions they're offered come with conditions attached. We speak to Sarah Harrison, Chief Executive of the Gambling Commission, who explains why the regulator took action.

It's not just winnings being withheld that punters complain about, but even getting bets on in the first place. We report on why the horse racing industry is worried that people are losing interest in the sport because of it. The gamblers say they're penalised because they study the form and know what they're doing.

We interview Guy Harding from Oddschecker, the gambling market's leading odds comparison site, about how the bookmakers have no room for mistakes now consumers can use sites like his to compare odds and get the best price.

We hear from problem gamblers who say when they bet online the bookmakers should intervene if their betting patterns show they're in the midst of a gambling binge.

On the high street, Fixed Odds Betting Terminals are under review by the government, with gambling charities and MPs calling for stakes to be lowered. We find out how people can quickly lose money on the machines and why current legislation does little to protect people playing on them.

Available now

45 minutes


  • Terms and Conditions

    Gambling Commission have seen a 300% increase in complaints over the past two years.

    Duration: 06:42

  • Horseracing

    Punters say they have their online accounts closed down because they've won in the past.

    Duration: 07:30

  • Oddschecker

    Interview with Oddschecker, the leading odds comparison site.

    Duration: 02:45

  • IBAS

    Interview with the main adjudicator service IBAS.

    Duration: 08:04

  • Fixed Odds Betting Terminals

    When people go into bookies to play FOBT, they can pay with their credit or debit card.

    Duration: 06:38

  • Problem Gambling

    The ease of gambling online is an issue for customers who might have addictions.

    Duration: 07:34


  • Tue 27 Dec 2016 12:15

Download the Smart Consumer podcast

Download the Smart Consumer podcast

Be in the know with the latest consumer stories, news and complaints with You & Yours.



A selection of the best health advice and discussions from You & Yours.



From hanging wallpaper to takeaway apps, some of our favourite features about lifestyle.

How do I avoid being ripped off by a scam?

How do I avoid being ripped off by a scam?

Take a look at our BBC iWonder guide for useful advice on the latest frauds.