The programme that starts with its listeners. A man who has volunteered for the Samaritans for the past 20 years explains why listening can be more powerful than offering advice.
An iPM listener talks about his experiences as a volunteer for the Samaritans over the past twenty years. He describes how he got into the Samaritans by accident, after discovering the power of emotion following a traumatic incident at sea. His time with the charity has taught him that active listening can often give people all the support they need.