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Reaching Out

Charlie Howard argues that public services should find their users, not wait to be found.

Charlie Howard argues that public services should find their users, not wait to be found.

Charlie started the charity MAC-UK to provide specialist mental health services to gang members and other at-risk young people. As she began to work with them, she found more and more people who would never have accessed traditional services, but were in desperate need of them.

She makes the case that this is also a better, more efficient way to help service users, and argues that other public service providers - from teachers to job advisers - should consider how they can adopt the same approach.

Producer: Katie Langton.

Available now

15 minutes

Last on

Sun 24 Jan 2016 05:45

Broadcasts

  • Wed 20 Jan 2016 20:45
  • Sat 23 Jan 2016 22:15
  • Sun 24 Jan 2016 05:45

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