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Early Check-In Fees; Student Phone Fraud; Missing Care Managers

Consumer news and features including:

The hotels charging extra for checking in early.

How mobile phone operators are responding to a major fraud.

And why do so many care homes still have no registered managers?

Presenter: Winifred Robinson
Producer: Jon Douglas.

Available now

45 minutes

Chapters

  • Student Phone Fraud

    How one mobile operator is trying to tackle a rise in phone fraud

    Duration: 07:12

  • Check-in Fees

    The hotels which charge extra for checking in early

    Duration: 05:18

  • Care Managers

    Of the 17,000 care homes in England that should have a registered manager, 1,600 don't.

    Duration: 07:32

  • Marks and Spencer

    We hear the views of 100 year old Violet Butler who spent her whole working life at M & S

    Duration: 04:16

  • Energy

    We unpick how the energy market makes transparent prices hard to find

    Duration: 06:10

  • Food Fraud

    Centres of excellence to be set up to combat food fraud

    Duration: 07:15

Broadcast

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Take a look at our BBC iWonder guide for useful advice on the latest frauds.