06/06/2014

Npower have announced if a customer left them before December 2013 and still hasn't received a final bill they won't be asked for any more payment for the energy used, as long as there wasn't any previous debt that we had told them about. We take a look at the Code of Practice for Accurate Bills

Mortgage companies have spent a decade quietly destroying homeowners' title deeds. A change in the rules in 2000 allowed lenders to destroy the deeds because the important bit about ownership is now digitally held by the Land Registry. However, when things like boundary disputes arise, homeowners want to see the deeds - only to find they've been ditched to save space.

In the week before the World Cup kicks off, is there a shortage of Brazilian currency? Some of the larger Travel companies are saying they do not have enough Brazilian Reals (RAY-ALS) to meet demand.

We sometimes hear from people who go abroad and then get stung with big bills for using the phone or the internet. The mobile phone companies call these roaming charges and the European Parliament is trying to force the companies to get rid of them. But one listener racked up big international roaming charges with his mobile phone company O2, and he never left the UK.

And the 'say-no-to-coldcalling' man, Richard Herman, is back in court next week. He's already claimed more than £20,000 in damages from claims management companies who have cold-called him.

The last in our series on brands finds out what happened to Captain Birdseye and whether the gnarly seafarer will ever return from the high seas to our TV screens?

Release date:

Available now

56 minutes

Last on

Fri 6 Jun 2014 12:04

Download You & Yours

Download You & Yours

Be in the know with the latest consumer stories, news and complaints with You & Yours.

Health

Health

A selection of the best health advice and discussions from You & Yours.

Lifestyle

Lifestyle

From hanging wallpaper to takeaway apps, some of our favourite features about lifestyle.

How do I avoid being ripped off by a scam?

How do I avoid being ripped off by a scam?

Take a look at our BBC iWonder guide for useful advice on the latest frauds.