New way to complain: use Twitter

The programme hears how much more effective complaining to customer services via twitter - rather than by email or telephone - can be. Paul Lewis interviews David Schneider, twitter obsessive and social media consultant with That Lot; and Jo Causon, CEO of the Institute of Customer Services.

HMRC has announced it wants to take debts straight out of banks accounts and Isas. Is this fair, and what checks will there be on this power? Andrew Tyrie, chairman of the Treasury Select Committee outlines his concerns and Paul Lewis debates the potential pros and cons with ex-tax inspector director of Huston & Co tax consultants in Belfast and Elaine Clark, managing director of

Meanwhile, could a little known law stop banks from taking charges from a customer's account if the balance comes from benefits payments? Paul Lewis talks to barrister Desmond Rutledge of London's Garden Court Chambers.

Selftrade, the share platform, has announced it's in talks to arrange its sale to Equiniti, an outsourcing company. This comes after an outcry from customers, complaining that a request for personal information was too intrusive. Where does this latest news leave those customers? Ruth Alexander reports.

Producer: Ruth Alexander.

Release date:

Available now

30 minutes

Last on

Sun 11 May 2014 21:00

The Death of Retirement

The Death of Retirement

Money Box explores what retirement might look like in the future,

Download this programme

Download this episode

Subscribe to this programme or download individual episodes.