Main content

Fuel filter blockages

The test that could prevent diesel engine fuel filters blocking, the companies profiting from PPI mis-selling, Karl Lagerfeld at Paris Fashion Week, and nuisance phone calls.

The UK Petrol Industry is introducing a new fuel test to stop a spate of diesel engine problems. You & Yours has been told hundreds of cars ground to a halt this year during the cold weather.

One in five of us received a nuisance call in January. The Information Commissioner wants new powers to prosecute companies that have us running for the phone unnecessarily.

Consumers may have lost out on £5 billion pounds in compensation for the mis-selling of Payment Protection Insurance. We find out where it has gone.

And we hear why the power is being turned down in some homes in the north west of England.

Producer: Natalie Donovan
Presenter: Winifred Robinson.

Available now

56 minutes


  • PPI Claim Companies

    Citizens advice says consumers will lose £5bn of PPI compensation to claims companies

    Duration: 05:31

  • Nuisance Calls

    The joint Ofcom and Information Commissioner action plan to deal with nuisance calls

    Duration: 03:02

  • Diesel Filters

    Update on testing petrol industry is doing on fuel effected by cold weather

    Duration: 04:23

  • Locked iPad

    Apple wants a court order to unlock an iPad for a bereaved son

    Duration: 06:08

  • Older Fashion

    The fashion world may be obsessed by youth but it's older women who spend more on clothes

    Duration: 08:03

  • Copycat Websites

    Govt provides trading standards with more money to deal with Copycat Govt Websites

    Duration: 05:32

  • E-Cigs in Pharmacies

    We look at the conflicting policies on e-cigarettes, including in pharmacies

    Duration: 06:17

  • Delayed Flight Compensation

    If your flight is delayed by 3 hours you should get compensation, but it may not be easy

    Duration: 03:55

  • Paris Fashion Week

    Karl Lagerfeld talks to Jo Elvin, Editor of Glamour about the Chanel supermarket

    Duration: 06:38


  • Wed 5 Mar 2014 12:00
  • Wed 5 Mar 2014 12:04

Download the Smart Consumer podcast

Download the Smart Consumer podcast

Be in the know with the latest consumer stories, news and complaints with You & Yours.



A selection of the best health advice and discussions from You & Yours.



From hanging wallpaper to takeaway apps, some of our favourite features about lifestyle.

How do I avoid being ripped off by a scam?

How do I avoid being ripped off by a scam?

Take a look at our BBC iWonder guide for useful advice on the latest frauds.