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NHS 111 - A Bad Call?

John Waite investigates the new NHS 111 helpline service, which opened this spring to a chorus of criticism. Allegations include that it is too cheap and poorly organised.

Face the Facts investigates the new NHS 111 helpline service which opened this spring to a chorus of criticism. Allegations include that the service is too cheap, offering too little medical expertise. We hear from people who have used the service and found it wanting, and to professional medical bodies who say they warned it would not be an adequate replacement for NHS Direct.

Presenter: John Waite
Producers: Richard Hooper, Louise Corley
Editor: Andrew Smith.

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26 minutes

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