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Documentary series following a year in the world of London luxury hotel Claridge's. The housekeeping staff prepare the entire third floor for a visit by foreign royalty.

Claridge's, in the heart of London's Mayfair, is a five-star luxury hotel favoured by royalty and celebrities. For the first time in its long history, this famously discreet institution has opened its doors to documentary cameras. Director Jane Treays has spent a year behind the scenes, upstairs and downstairs, following staff and their guests, some of whom are prepared to pay the price of a small family car for one night's stay.

We're with the chambermaids and housekeepers as they spend days transforming the entire third floor into a palace for foreign royalty who could cancel at a moment's notice. We observe the annual two-week stay of the Melchors from California who have been coming for over 40 years, rekindling their relationship with personal butler Michael Lynch, and we follow the energetic general manager Thomas Kochs as he travels to New York to drum up new business from the top US travel agents.

59 minutes

Last on

Mon 18 Dec 2017 15:00

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Music Played

Timings (where shown) are from the start of the programme in hours and minutes

  • 00:20

    Lalo Schifrin



Role Contributor
Director Jane Treays
Producer Jane Treays
Executive Producer Magnus Temple
Executive Producer Emma Tutty


  • Mon 3 Dec 2012 21:00
  • Mon 3 Dec 2012 23:20
  • Wed 5 Dec 2012 00:10
  • Wed 5 Dec 2012 00:25
  • Wed 19 Dec 2012 00:20
  • Thu 20 Dec 2012 02:40
  • Wed 2 Jan 2013 14:15
  • Tue 10 Mar 2015 22:00
  • Thu 12 Mar 2015 02:45
  • Tue 12 Jul 2016 22:00
  • Wed 13 Jul 2016 02:00
  • Mon 18 Dec 2017 15:00