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Gloria Hunniford, Angela Rippon and Julia Somerville return with the series exposing rip-off raw deals and poor service. They test the claims of a cash for gold company.

Angela Rippon, Gloria Hunniford and Julia Somerville return with a brand new series of the programme that battles on behalf of viewers who feel they've been ripped off or had a raw deal - and tries to get their problems resolved. Among today's stories, an experiment to test the claims of a cash for gold company - how much do they really pay out? And a woman on the warpath over her rocketing insurance premiums - could we all find ourselves paying the price for this year's floods? Plus, unmissable advice to stop YOU being ripped off - and the team opens the Rip Off Britain Pop-Up Shop, solving consumer problems face to face in Gateshead.

45 minutes

Last on

Tue 11 Sep 2012 03:15

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Information and Advice from Today's Episode

Don't forget to download Rip Off Britain's Guide to Getting a Good Deal

Buying Goods – Know Your Rights

The Sale of Goods Act 1979 protects consumers who buy from traders by adding statutory rights to every contract.


Under the Act if you buy something from a shop that is faulty, not as described or breaks down sooner than you could reasonable expect you can get a refund or repair.


This also applies to second hand goods, if you’re sold a product with an existing fault and it wasn’t made clear to you when you bought it - you should be entitled to a refund, repair or replacement. 


When you buy at a distance, online, over the phone or by mail order, you have the same rights as you would if you made the purchase in a shop and you are also protected under the Distance Selling Regulations 2000.


This means that if you change your mind you can cancel up to (normally) seven working days after the date you received the goods and receive a full refund.


To find out more about your rights when buying goods visit Citizens Advice

Selling Your Gold

While at first glance selling your unwanted jewellery may seem a great way to earn money Rip Off Britain has uncovered that it’s not always the golden opportunity that’s promised. 


Sylvia Rook from the Trading Standards Institute told us: ‘There is a wide disparity in how much shops or dealers will pay for gold’.


‘Unfortunately there isn’t much trading standards officers can do if people are getting a bad deal, provided the trader is not actually misleading the seller about the gold’s worth.'


‘We can only urge people to shop around to make sure they are getting a fair price for their gold.’


The Trading Standards Institute advises consumers to:


Never deal with people who visit your home asking if you have any jewellery to sell as they may be rogue traders or even would-be burglars


Don't respond to adverts offering to buy gold if the trader has no fixed premises


Remember that if someone tells you that they will give you X amount for a piece of jewellery, that is not the same as saying that it is worth that amount


Get several quotes


Make sure your jewellery is weighed with accurate scales, verified and stamped by an authorised person


If your jewellery contains any precious stones be sure that their value is taken into account


Any precious metal dealer is required to display a hallmarking notice notice in the location where they deal with customers - it is an offence not to do so


Look for the carat marking on your jewellery's hallmarking stamp to check the gold's purity


For more information visit the Trading Standards Institute


Role Contributor
Presenter Julia Somerville
Presenter Julia Somerville
Presenter Gloria Hunniford
Presenter Gloria Hunniford
Presenter Angela Rippon
Presenter Angela Rippon
Producer Lucy McLennan
Producer Lucy McLennan
Executive Producer Rob Unsworth
Executive Producer Rob Unsworth