Noise nuisance is the biggest problem in social housing and can lead to violence, ill health and even suicide if it's not resolved. In his high rise flat in Eccles, 55-year-old John is blasting out Smooth FM morning, noon and night to the despair of his downstairs neighbour, 20-year-old mum, Jess. But what starts off as a simple noise complaint to housing officer Cat Towl escalates to a serious dispute as John reacts badly to Jess's complaints and reveals a darker side.
Meanwhile, housing officer Lyndon Pugh is trying to help a tenant with a recurring habit of hoarding household waste. 68-year-old Mary's high-rise flat in Ashton-Under-Lyne is literally a tip, with rubbish piling high in every room. Lyndon has to intervene, not just for Mary's well-being but because her habits also present a serious fire and health risk for her neighbours.
Finally, housing officer Paul Spencer is dealing with ruffled feathers in Dukinfield. A pair of cockerels in a tenant's garden are providing a 4am wake up call for the neighbours. Paul will have to get his hands dirty to resolve the problem.