It is Sailesh's first day as team leader at catalogue company, Smile5. Sketch show starring Chizzy Akudolu. From June 2011.
It's Sailesh's first day as team leader at Smile5, the mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance.
And somewhere in a brown-field wasteland, miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.
Eavesdrop on both sides of the bizarre, horrific and ludicrous phone calls when customers call in as events unfold with company staff.
Aleesha and other characters ..... Chizzy Akudolu
Bernie and other characters ..... Margaret-Cabourn Smith
Big Tony, Ralph and other characters ..... Colin Hoult
Sailesh, Bradley and other characters ..... Paul sharma
Various ..... Philip Fox
Writers: James kettle, Stephen Carlin, Andy Wolton, Ben Partridge, Colin Hoult, Dan Tetsell, Dale Shaw, Kevin Core, Rob Gilroy and Tom Neenan
Script editor: Dan Tetsell
Producer: Tilusha Ghelani
First broadcast on BBC Radio 4 in 2011.
You are at the first episode