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The death of the mouse, and Twitter customer service

Episode 4 of 5

Simon Cox investigates David Livingstone's last letters, customer service on Twitter and the death of the computer mouse.

Simon Cox delves into what the real impact will be for the new regulation of cookies.

Rupert tries out an eye-tracking laptop and we ask whether the mouse could be on its last legs.

Some of the last diary entries of the explorer David Livingstone are being revealed through imaging technology, Simon hears what other famous historical characters could have previously illegible writings brought to light.

And the ash cloud and snow caused chaos last winter, but it lead to the evolution of Twitter being used for customer service. Are companies learning how to use this medium properly to keep people on the go, on the go?

Produced by Lucy Lloyd.

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30 minutes

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