If you need any extra help traveling by train, you can book to get help at any station for any train journey using Passenger Assist.
The train company can organise for someone
Meet you at the entrance or meeting point and
accompany you to your train
Provide a ramp on and off your train if you
Meet you from your train and take you to your
next train or the exit
Carry your bag (up to three items of luggage
as per the National Conditions of Travel)
You can book assistance by calling 0800 022
Please note that you can book help at short
notice. But some companies may ask for
up to 24 hours’ notice.
Handy Factsheets straight from the Rip Off Britain Pop Up Shop
This year Rip Off Britain took its Pop Up shop to Nottingham. We completely transformed a store in the Victoria Centre offering free advice on people’s consumer problems. We had more experts on hand than ever before giving help and advice on issues from staying safe online to booking a bargain train ticket.
To make sure you don’t miss out on this invaluable advice we have put together a series of handy factsheets that you can download.
If you’ve had to
cancel a holiday through illness, bereavement or other exceptional
circumstances but weren't able to get a refund from the company you booked with
then you could consider taking your claim to the Small Claims Court. Rip Off
Britain viewer and former barrister John Cartwright did just that, after
arguing the company needed to demonstrate it had made a loss by him cancelling
- which would only happen if the company had been unable to resell the holiday
to someone else. John ended up to getting most of his money back - and
believes you may be able to do the same, especially if you've cancelled in
downloadable template of two letters John suggests might help lead to a refund
before getting as far as court.