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Hell for Leather

How do you manage a traditional family shoe repair firm with 550 outlets all over the country? John Timpson does it by dropping in on them all the time to find out what's going on, day by day. He calls it 'upside-down management'. Peter Day went along for the ride.

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28 minutes

Last on

Sun 9 Aug 2009 21:30


  • Thu 6 Aug 2009 20:30
  • Sun 9 Aug 2009 21:30

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