Supporting Content
BBC Together
To access BBC Together click here
Watchdog - Safestyle UK
Watchdog heard from customers of window giant Safestyle UK PLC who were all unhappy with the installation of their new windows or doors. Issues ranged from poor fitting to draughts and leaks. Find out more here.
Watchdog - Royal Mail
Watchdog reported how customers of Royal Mail had contacted us about lost items, and post being delayed. The company says it will be making contact with the customers we featured to provide help and advice. Find out here.
Information on digital devices for home studying
For more information on donating old laptops and digital devices to help children studying at home. Find out more here.
Watchog - Confirm Testing
Watchdog looked into complaints from holidaymakers whose plans were disrupted because Covid-19 test results from Confirm Testing didn’t arrive in time for their flights. Find out what the company and airlines said here.
Storicise
Dr Xand Van Tulleken was on The One Show to talk about a new initiative which helps children to understand the current coronavirus pandemic. To find out more about Storicise, click here.
Watchdog - JD Sports
Watchdog featured JD Sports customers frustrated by delays to the delivery of their order. Click here to find out more.
Watchdog - Iglu Cruise
Watchdog investigated complaints about independent cruise agent Iglu Cruise. Click here to find out more.
Watchdog - Delivery Scams
Beware of delivery scams and phishing emails that have been circulating pretending to be from DPD and Royal Mail. Click here to find advice on how to avoid falling victim.
Watchdog - DFS
Watchdog investigated complaints about furniture company DFS. Click here to find out more.Christmas Toy Appeals
If you'd like to find out more about the Christmas toy appeals featured on the show then click on the below links.
Salvation Army
Family Action
Action For Children
Sikh Toy AppealNorthants Telegraph and The Faraway Children's Charity
Cash For Kids
The Night Before Christmas Campaign
Food Bank
Here you can find out where you local food bank is, and how to support them.
Watchdog - Currys PC World
Watchdog featured customers of Currys PC World who were frustrated by problems with pre-orders for the new PlayStation PS5 and Xbox Series X / Series S consoles. A response from the retailer can be found here.
Watchdog - Shaw Academy
Watchdog investigated complaints about online course provider Shaw Academy. Click here to find out more
Watchdog - Hermes
Watchdog investigated complaints about the delivery company Hermes. Click here to find out more.
Watchdog - Quick Mobile Fix
Watchdog investigated complaints from customers of phone repair company Quick Mobile Fix. Click here to find out more.
Watchdog - Rental Scams
Watchdog showed how people have been scammed by fake rental property listings online. You can find advice and information from Zoopla and Airbnb here.
Watchdog - Virgin Media
Watchdog featured existing customers of Virgin Media who were unhappy that new customers could access cheaper deals than them. Find out what the company said here.
The Rickshaw Challenge 2020
To find out more about this year's Rickshaw Challenge, the team of riders and how to donate head to the Children in Need website.
Watchdog - JustEat
Watchdog investigated food hygiene ratings on the food ordering platform Just Eat. Click here to read more about what the company told us.
Watchdog - Curry's PC World/Team Knowhow
Watchdog featured customers of Curry’s PC World and Team Knowhow who had problems with TV repairs. Click here to find out more.
Watchdog: Merlin Entertainments
Watchdog spoke to people who had issues using their annual passes for Merlin attractions. Click here to find out what the company told us.
Action Line
For university students and parents looking for more advice and support, please visit BBC Action Line
National Police Memorial Day
On the show we spoke about commemorations taking place for National Police Memorial Day 2020.
A virtual memorial service has been recorded to be publically released at 3pm on Sunday the 27th of September. You can watch the event and find out more information here.
The British Police Symphony Orchestra, the internationally acclaimed classical pianist Benjamin Frith and 300 performers from police choirs, recorded their own performances of Rick Wakeman’s “Dance of a Thousand Lights” to mark National Police Memorial Day. You can watch it here.
Fostering Advice
Here is a selection of resources around the subject of adoption and fostering.
Watchdog - On the Beach
Watchdog investigated complaints from customers of online travel agent On the Beach. Find out here:
Watchdog - Instagram
Watchdog revealed how some small businesses are having their Instagram accounts hacked. Click here to find out what Instagram told us, and learn how to keep your account safe
Watchdog - Villa Plus
Watchdog on The One Show featured complaints from customers of holiday company Villa Plus. This is what it told us:
Dogs Trust Advice
For advice from Dogs Trust on what to do if your pet is stolen, please click here.
Watchdog - Viagogo Postponed Events
With the majority of live events cancelled or postponed due to the pandemic, Watchdog looked into the issues customers have said they have faced with secondary ticket marketplace Viagogo. Click here to find out what they said.
Watchdog – Everest lifetime guarantees
Watchdog revealed the issues Everest customers have faced after it entered administration. Find out what they said here.
Edinburgh Festival and Festival Fringe
The Edinburgh Festival may be different this year, but there is still plenty happening online. Check out the websites below to find out more:
Watchdog - DVLA Delays
Nikki Fox asks why the DVLA is taking months to process driving licence applications. Find out here.
Watchdog – Can't Complain – LoveHolidays
We revealed the company customers have spent hours trying to contact without success. See what they said here.
Watchdog - Fake Advertisements
Watchdog spoke to Mary Berry about her name and image being used in fake advertisements for products such as CBD oil and face cream. See what the company said here.
Report an online scam ad
Use this form to quickly tell the Advertising Standards Authority about an online ad if you think it might be a scam.
Watchdog - Train and Bus Refunds
Watchdog looked at the issues bus and train passengers had in receiving refunds on tickets they were unable to use, due to COVID-19. See what the companies told us here.
Watchdog - Can't Complain
We looked at how some companies are changing how you can get in touch with them, and heard from customers who faced problems. Find out what the companies told us here.
Watchdog - Fast Fashion Time Sensitive Sales
Watchdog investigated the time sensitive sales that continue after they’re supposed to end on some of the UK’s leading fast fashion brand websites. See what the brands told us here.
Watchdog - School Trips
We looked at the story of how school holiday trips are being cancelled because of Covid-19 and how the provider PGL is responding. You can find out what the company said here.
Watchdog - Weddings
Watchdog has been investigating your complaints about refunds and fees for cancelled weddings, and the insurance providers who won’t pay out. You can find out more about what the companies told us here.
Organ Donation
For guidance on Organ Donation law in your country and to register your decision, visit the Organ Donation website.
Watchdog – Delayed Deliveries
Watchdog has been looking into why some retailers are struggling to complete deliveries and refunds at the moment. You can find further information, including responses from Argos, Currys and Homebase, here.
VE Day Singalong Lyrics
Learn the words to ‘We’ll Meet Again’ for the 75th Anniversary of VE Day this Friday here.
Watchdog - Price Gouging
Watchdog on The One Show has been investigating examples of price gouging – when prices for essential items are artificially and unfairly inflated. Some examples were found on eBay and Amazon. Find further information here.
Music and Dementia
BBC Music is now working with over 100 organisations to help bring music to people living with dementia. The initiative features powerful storytelling and large-scale partnership collaboration with an intergenerational approach to change lives through music.
Click here to find out more.
Red Card/Green Card Printout
POLICE ADVICE from NPCC (National Police Chiefs Council):
How to stay safe when accepting help from others:
• If you are receiving voluntary help do not share financial details like credit/debit card numbers or personal information.
• If someone you don’t know calls at your home, always ask for ID and always ensure you are comfortable sharing details like your phone number or address.
• Only provide information on a need to know basis and if you have seen ID. Do not feel pressured into providing information.
• If you have doubts about those who are approaching you, and are concerned, it is advised that you don’t engage, and report serious suspicious behaviour to the police.
• Remember that genuine volunteers have been instructed not to enter your home and should all have documentation proving their status.
Download the cards here.Covid-19 Mutual Aid
For more information on local organisations supporting the most vulnerable in the community throughout the Covid-19 outbreak in the UK:
https://covidmutualaid.org/For all the latest medical advice on the coronavirus visit:
https://www.nhs.uk/conditions/coronavirus-covid-19/Catalytic Converter Theft
For more information on how to protect your vehicle from catalytic converter thieves, you can see police advice here:
Grandmentors
On tonight’s The One Show, Ashley John-Baptiste met volunteers from the charity Volunteering Matters who take part in the Grandmentors programme. They work to help build better futures for young care leavers across eight areas in the UK. Click here if you’re interested in becoming a mentor.
Vegan Family Dinners
Recipes for the vegan meals made on the show by chef Gaz Oakley.
Crispy fried lemon tofu
Rehome A Pet
If you are thinking about rehoming a cat or a dog, follow these links to organisations around the country for guidance and information.
Cats Protection
Battersea Cats and Dogs Home
The Dogs Trust
RSPCA
Blue Cross
Scottish SPCA
Mental Health Information and Support
On the show, David Harewood spoke about his personal experience with mental health. If you would like advice about anything discussed, you can find information about the organisations that can offer mental health support here.
BBC Sounds
For all BBC Radio content visit BBC Sounds.
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