Supporting Content
Action Fraud
If you're worried about a suspicious email or text you can report it on the Action Fraud website where you will also find additional information about cyber fraud.
WATCHDOG – DVSA
Watchdog looked into issues learner drivers have faced because of the pandemic. Find out more about it here.
WATCHDOG - Virgin Media
Watchdog looked into speed and reliability issues for Virgin Media customers. Find out more about it here.
Pregnancy and Coronavirus
If you or your partner are pregnant, and you would like some advice on how the Covid-19 pandemic will affect you, follow this link for information provided by the NHS.
National Teaching Awards
To make a nomination for the National Teaching Awards Lockdown Hero award or for more information go to www.teachingawards.com
Watchdog - Northern Ireland Deliveries
Watchdog looked into why John Lewis paused deliveries to customers in Northern Ireland> Find out more here.
Watchdog - Wish
Watchdog investigated electrical items being sold on Wish.com which don’t meet UK safety standards. Find out more here.
Mental Health
If you have been struggling with your mental health, here are some of the places Professor Tanya Bryon recommends for support: NHS Every Mind Matters, CALM, The Mix, Young Minds, Childline, Samaritans and Shout
Watchdog - Sunflower Lanyards
Watchdog looked into the sale of hidden disabilities sunflower lanyards on platforms including Amazon and eBay. Find out what the companies told us about it here.
BBC Together
To access BBC Together click here
Watchdog - Safestyle UK
Watchdog heard from customers of window giant Safestyle UK PLC who were all unhappy with the installation of their new windows or doors. Issues ranged from poor fitting to draughts and leaks. Find out more here.
Watchdog - Royal Mail
Watchdog reported how customers of Royal Mail had contacted us about lost items, and post being delayed. The company says it will be making contact with the customers we featured to provide help and advice. Find out here.
Information on digital devices for home studying
For more information on donating old laptops and digital devices to help children studying at home. Find out more here.
Watchog - Confirm Testing
Watchdog looked into complaints from holidaymakers whose plans were disrupted because Covid-19 test results from Confirm Testing didn’t arrive in time for their flights. Find out what the company and airlines said here.
Storicise
Dr Xand Van Tulleken was on The One Show to talk about a new initiative which helps children to understand the current coronavirus pandemic. To find out more about Storicise, click here.
Watchdog - JD Sports
Watchdog featured JD Sports customers frustrated by delays to the delivery of their order. Click here to find out more.
Watchdog - Iglu Cruise
Watchdog investigated complaints about independent cruise agent Iglu Cruise. Click here to find out more.
Watchdog - Delivery Scams
Beware of delivery scams and phishing emails that have been circulating pretending to be from DPD and Royal Mail. Click here to find advice on how to avoid falling victim.
Watchdog - DFS
Watchdog investigated complaints about furniture company DFS. Click here to find out more.Food Bank
Here you can find out where you local food bank is, and how to support them.
Watchdog - Currys PC World
Watchdog featured customers of Currys PC World who were frustrated by problems with pre-orders for the new PlayStation PS5 and Xbox Series X / Series S consoles. A response from the retailer can be found here.
Watchdog - Shaw Academy
Watchdog investigated complaints about online course provider Shaw Academy. Click here to find out more
Watchdog - Hermes
Watchdog investigated complaints about the delivery company Hermes. Click here to find out more.
Watchdog - Quick Mobile Fix
Watchdog investigated complaints from customers of phone repair company Quick Mobile Fix. Click here to find out more.
Watchdog - Rental Scams
Watchdog showed how people have been scammed by fake rental property listings online. You can find advice and information from Zoopla and Airbnb here.
Watchdog - Virgin Media
Watchdog featured existing customers of Virgin Media who were unhappy that new customers could access cheaper deals than them. Find out what the company said here.
Watchdog - JustEat
Watchdog investigated food hygiene ratings on the food ordering platform Just Eat. Click here to read more about what the company told us.
Watchdog - Curry's PC World/Team Knowhow
Watchdog featured customers of Curry’s PC World and Team Knowhow who had problems with TV repairs. Click here to find out more.
Watchdog: Merlin Entertainments
Watchdog spoke to people who had issues using their annual passes for Merlin attractions. Click here to find out what the company told us.
Action Line
For university students and parents looking for more advice and support, please visit BBC Action Line
Fostering Advice
Here is a selection of resources around the subject of adoption and fostering.
Watchdog - On the Beach
Watchdog investigated complaints from customers of online travel agent On the Beach. Find out here:
Watchdog - Instagram
Watchdog revealed how some small businesses are having their Instagram accounts hacked. Click here to find out what Instagram told us, and learn how to keep your account safe
Watchdog - Villa Plus
Watchdog on The One Show featured complaints from customers of holiday company Villa Plus. This is what it told us:
Dogs Trust Advice
For advice from Dogs Trust on what to do if your pet is stolen, please click here.
Watchdog - Viagogo Postponed Events
With the majority of live events cancelled or postponed due to the pandemic, Watchdog looked into the issues customers have said they have faced with secondary ticket marketplace Viagogo. Click here to find out what they said.
Watchdog – Everest lifetime guarantees
Watchdog revealed the issues Everest customers have faced after it entered administration. Find out what they said here.
Watchdog - DVLA Delays
Nikki Fox asks why the DVLA is taking months to process driving licence applications. Find out here.
Watchdog – Can't Complain – LoveHolidays
We revealed the company customers have spent hours trying to contact without success. See what they said here.
Watchdog - Fake Advertisements
Watchdog spoke to Mary Berry about her name and image being used in fake advertisements for products such as CBD oil and face cream. See what the company said here.
Report an online scam ad
Use this form to quickly tell the Advertising Standards Authority about an online ad if you think it might be a scam.
Watchdog - Train and Bus Refunds
Watchdog looked at the issues bus and train passengers had in receiving refunds on tickets they were unable to use, due to COVID-19. See what the companies told us here.
Watchdog - Can't Complain
We looked at how some companies are changing how you can get in touch with them, and heard from customers who faced problems. Find out what the companies told us here.
Watchdog - Fast Fashion Time Sensitive Sales
Watchdog investigated the time sensitive sales that continue after they’re supposed to end on some of the UK’s leading fast fashion brand websites. See what the brands told us here.
Watchdog - School Trips
We looked at the story of how school holiday trips are being cancelled because of Covid-19 and how the provider PGL is responding. You can find out what the company said here.
Watchdog - Weddings
Watchdog has been investigating your complaints about refunds and fees for cancelled weddings, and the insurance providers who won’t pay out. You can find out more about what the companies told us here.
Watchdog – Delayed Deliveries
Watchdog has been looking into why some retailers are struggling to complete deliveries and refunds at the moment. You can find further information, including responses from Argos, Currys and Homebase, here.
Watchdog - Price Gouging
Watchdog on The One Show has been investigating examples of price gouging – when prices for essential items are artificially and unfairly inflated. Some examples were found on eBay and Amazon. Find further information here.
Covid-19 Mutual Aid
For more information on local organisations supporting the most vulnerable in the community throughout the Covid-19 outbreak in the UK:
https://covidmutualaid.org/For all the latest medical advice on the coronavirus visit:
https://www.nhs.uk/conditions/coronavirus-covid-19/
Related Content
