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Accessibility

Currently, due to Covid-19, we are not running events for the public to attend.
The information on this page therefore does not apply to the Proms 2020 season.

Access at the Proms

Full information on the facilities offered to disabled concert-goers at the Royal Albert Hall is available online at royalalberthall.com or by calling the Access Information Line on 020 7070 4410* (9.00am–9.00pm daily).

The Royal Albert Hall has a Silver award from the Attitude is Everything Charter of Best Practice.

* Standard geographic charges from landlines and mobiles will apply. All calls may be recorded and monitored for training and quality-control purposes.

Facilities, services and ticketing arrangements

Access Information Line 020 7070 4410 (9.00am–9.00pm daily)

BBC Proms Audio Guide

Listen to an audio described information about visiting the royal Albert hall and attending a Prom below

Introduction

Getting here

Booking tickets

Collecting your tickets

The Royal Albert Hall Layout

The Auditorium

Facilities and Access Services

Programmes and Guides

Wheelchair access at the Proms

Twenty spaces are bookable for wheelchair users with adjacent companion seats for the majority of concerts.

To book, please call the Access Information Line or visit the Royal Albert Hall Box Office in person.

Six additional Side Stalls wheelchair spaces are available for Proms 56–75 from Saturday 31 August.

Ramped venue access is available at Doors 1, 3, 8, 9 and 12. The most convenient set-down points for vehicle arrival are near Doors 3 and 9.

Public lifts are located at Doors 1 and 8.

All bars and restaurants are wheelchair-accessible.

Last Night of the Proms

If you require a wheelchair space for the Last Night of the Proms, you will still need to book for five other concerts, but you must phone the Access Information Line (020 7070 4410) by Thursday 6 June and ask to be entered into the separate ballot for wheelchair spaces.

Promming

The Gallery can accommodate up to four wheelchair-users.

On arrival at the Royal Albert Hall, ask a steward (on duty from 9.00am) for assistance.

Wheelchair-users will be issued a queue number and can leave and return in time for doors opening, at which point all Prommers will enter in queue order.

Please note that the Arena is not accessible to wheelchair-users.

Promming for people with a wide range of disabilities who do not feel able to stand

A limited number of seats are available in the Arena and Gallery for reservation each day by ambulant disabled concert-goers (people with a wide range of disabilities who are not regular wheelchair-users) who wish to Prom.

Between 9.00am and 12.00pm on the day of the concert, ambulant disabled Season and Weekend Promming Pass-holders can request Seat Reservation Cards by telephone only by phoning 020 7070 4410*.

Online Promming ticket-holders can request a seat reservation card as part of their online ticket purchase between 9.00am and 12.00pm.

Seat reservation cards are limited to one per call or booking and are subject to availability.

You will need to collect your Seat Reservation Card from the Box Office before joining the appropriate Prommers’ queue (stewards will direct you).

Ambulant Disabled Prommers who are collecting raffle tickets for the day queues from the steward will also be able to request a Seat Reservation Card from 9.00am.

After 12.00pm any remaining Seat Reservation Cards can be requested by ambulant disabled concert-goers in person only – please ask a steward for a Seat Reservation Card along with a queue number.

You will need to request a Seat Reservation Card for each Prom that you are attending.

You can then leave the queue, returning in time for doors opening, at which point you can purchase your ticket as Prommers begin to enter the Hall in queue order.

If you secure a Promming ticket with a Seat Reservation Card, a seat will have been reserved for you. You must be in the queue, having collected your Seat Reservation Card, no less than 30 minutes before the concert to guarantee entry, and a seat will have been reserved for you.

Please note A Seat Reservation Card does not guarantee entry on its own – you must also purchase a Promming ticket.

* Standard geographic charges from landlines and mobiles will apply. All calls may be recorded and monitored for training and quality-control purposes.

Car parking

A limited number of car parking spaces for disabled concert-goers can be reserved close to the Hall; please contact the Access Information Line to book.

Ramped venue access is available at Doors 1, 3, 8, 9 and 12. The most convenient set-down points for vehicle arrival are near Doors 3 and 9.

Available services at Proms concerts

The Royal Albert Hall auditorium has an infra-red system with a number of personal headsets for use with or without hearing aids. Headsets can be collected on arrival from the Information Desk on the Ground Floor at Door 6.

Assistance dogs are very welcome and can be easily accommodated in the boxes. If you prefer to sit elsewhere, please call the Access Information Line for advice. The Royal Albert Hall stewards will be happy to look after your dog while you enjoy the concert.

Transfer wheelchairs are available for customer use. The Royal Albert Hall has busy corridors and therefore visitors using mobility scooters are asked to enter via Door 3 or Door 8 and will be offered a transfer wheelchair on arrival. Scooters can be stored in designated places. We are unable to offer charging facilities for scooters.

To request any of the above services, please call the Access Information Line or complete an accessibility request form online at royalalberthall.com 48 hours before you attend. Alternatively you can make a request upon arrival at the Information Desk at Door 6, subject to availability.

BSL interpreted Proms

British Sign Language-interpreted Prom for the 2020 season will be announced along with the full programme in April 2020.

Please book your tickets online in the usual way.

If you require good visibility of the signer, please choose the Stalls Signer Area online when selecting your tickets, or call the Access Information Line and request this area.

Relaxed Prom

A concert where everyone is welcome: family members of all ages, children, young people and adults with autism, sensory and communication impairments and learning disabilities, as well as individuals who are Deaf or hearing impaired, blind or visually impaired, and those living with dementia.

There is a relaxed attitude to movement and noise, plus ‘chill-out’ spaces outside the auditorium.

The Prom features picture communication systems on large screens, audio description and British Sign Language interpretation.

Tickets and discounts for disabled concert-goers

All disabled concert-goers (and one companion) receive a 50% discount on all ticket prices (except Arena and Gallery areas) for concerts at the Royal Albert Hall and Cadogan Hall.

To book, call the Access Information Line 020 7070 4410* or purchase in person at the Royal Albert Hall box office.

Note that discounts for disabled concert-goers cannot be combined with other ticket offers.

* Standard geographic charges from landlines and mobiles will apply. All calls may be recorded and monitored for training and quality-control purposes.

Programmes and the Festival Guide

BBC Proms Festival Guide for blind and partially sighted people

Available in Audio CD, Braille and large-print formats.

Audio CD (read by BBC Radio presenters and authors) and Braille versions of this Festival Guide are available in two parts, ‘Articles’ and ‘Concert Listings/Booking Information’, priced £3.50 each. For more information and to order, call the RNIB Helpline on 0303 123 9999 or visit the RNIB Shop.

A text-only large-print version of the BBC Proms Festival Guide is available, priced £7.00.

To order, please call Deborah Fether on 07716 225658*, or email PromsPublications@bbc.co.uk. (Allow 10 working days for delivery.)

BBC Proms concert programmes – large-print format

Large-print concert programmes can be purchased on the night (at the same price as the standard programme), if ordered at least five working days in advance.

Large-print sung texts and opera librettos (where applicable) are available with the purchase of a standard programme, if ordered at least five working days in advance.

To order, please call Deborah Fether on 07716 225658*, or email PromsPublications@bbc.co.uk.

The programmes and texts will be left for collection at the Door 6 Merchandise Desk one hour before the start of the concert.

A Royal Albert Hall steward will be happy to read excerpts of the concert programme to visually impaired visitors. Please call the Access Information Line or complete an accessibility request form online at royalalberthall.com 48 hours before you attend.

* Standard geographic charges from landlines and mobiles will apply. All calls may be recorded and monitored for training and quality-control purposes.