Voting - Eurovision: You Decide
Eurovision You Decide is the chance for the Nation to pick our Eurovision UK song for 2019. The show will broadcast live from Salford on the 8th February hosted by Mel Giedroyc and Eurovision 2015 winner Måns Zelmerlöw. Three songs have been put forward 'Bigger Than Us', 'Freaks' and 'Sweet Lies, two acts will each perform one song in two ways. That's three songs and six acts. Once each pair of artists perform; a panel of judges will decide which version will go through to the public vote and ultimately represent the UK in Tel Aviv.
Where to vote online
When the vote is open, head over to the Eurovision homepage. You’ll find the vote at the top of the page. But remember, the page you’re currently reading just provides the instructions – it’s not the voting page and you cannot vote from here.
1. Get Ready To Vote
Before you can vote, you need to be signed in with your BBC account.
- If you sign-in from the Eurovision homepage you’ll be taken to the sign-in page. Once completed you will be returned to the vote automatically.
- You only need to register once and you will stay signed in on the device you registered with unless you choose to sign out.
- Make sure you’re registered, signed-in and ready in plenty of time before the vote opens as you don’t have long to vote.
When the vote is open, it will appear at the top of the Eurovision homepage. If you can’t see it, try refreshing the page.
You can then select your favourite act by clicking the small circular button next to the name of the song.
3. Click 'Vote Now'
Once you’ve made your mind up, simply click ‘Vote Now’ and your vote will be submitted. Remember you can only vote once online so choose your act carefully.
If you don’t want to vote online you can still vote by phone. The phone numbers will be given out in the show and be made available on the Eurovision homepage whilst the vote is open.
The aim of Eurovision: You Decide is to choose the UK’s entry for the Eurovision Song Contest Final. As one of the "Big 5" countries taking part in the Eurovision Song Contest, the UK is not required to compete in the Semi-Finals and so we feel it is extremely important for our national selection process to put potential songs and performers through a rigorous test that is as close to elements of the ESC Final as possible. Those elements include:
- A live vocal performance,
- In front of a live audience, on live TV
- Ability to impress public voters
Following a song search which involved music industry professionals and a public submission process. A shortlist of songs were chosen by an international jury resulting in the final three, 'Bigger Than Us', 'Freaks' and 'Sweet Lies'. On the 8th February during a live television broadcast these three songs will be performed by six artists. Two acts performing one song in a different style. Each pair of acts will go head to head on the night in a 'song off'. After which a panel will choose which version of each song goes through to the public vote. The vote will then open for the public to decide which of these three songs will ultimately represent the UK in Tel Aviv.
- There are three songs and six acts
- Each song is performed by two acts – each act will perform the song in a different style
- The panel will then decide in which one of the two acts per song to put through to the vote
- Three acts will go through to the vote. It is your choice to decide which of the three is the winner and eventual UK Eurovision entry for 2019
The Programme format is a song contest with an elimination process via a panel of judges and a public vote to reach one final act as the winner. However, the BBC reserves the right to alter that format and/or the voting mechanic at any time at its sole discretion. If an act drops out of the process, the BBC reserves the right to replace.
Voting Information, Privacy notice and Terms and Conditions
You Decide 2019 will determine the UK’s entrant in the 2019 Eurovision Song Contest via a live vote on 8 February 2018 on BBC TWO. This year there will be 6 song performances: 3 songs each performed by two acts. The judging panel will decide which of the two performances for each song will go through to the public vote. The public will then vote for their favourite amongst the final the 3 song performances during the live show. This vote will be overseen by an independent adjudicator.
Your trust is very important to us. The BBC is committed to protecting the privacy and security of your personal information. It is important that you read this notice so that you are aware of how and why we are using such information. This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with data protection law. Additional information can be found in the BBC’s Privacy and Cookies Policy.
Where there is inconsistency between those documents and this notice, this notice shall prevail. Because we’re a public service, we will help you make informed decisions about your information, so everyone can get the best out of digital technologies and the BBC. You can find out what we're doing with your information here. You can find out more about cookies here. What will we collect and how we use it? The BBC is the data controller of your information that is collected. This means that the BBC decides what your personal data is used for, and the ways in which it is processed. For telephone voting, the personal data is telephone number and voting choice. Temple Interactive Media Limited is the BBC’s data processor and is contracted to the BBC to provide the telephony platform. This means Template Interactive Media Limited can only use your personal data within the parameters set by the BBC. Temple Interactive Media Limited will collect your personal data in order to provide a robust and reliable vote result to the BBC (this will include counting and capping votes as well as checking for irregularities and, if necessary, for the processing of refunds).
For online voting, the personal information that is collected is BBC account details and voting choice. Telescope, UK Ltd is the BBC’s data processor and is contracted to the BBC to provide the online voting platform. This means Telescope, UK Ltd can only use your personal data within the parameters set by the BBC. Telescope, UK Ltd will collect your IP address along with other BBC account information such as BBC iD, age category and geographic location derived from your IP address in order to provide a robust and reliable vote result to the BBC (this will include counting and capping votes as well as checking for irregularities). Lawful basis of processing your personal information Your personal information is processed on the basis of the BBC’s legitimate interests in increasing audience engagement with the BBC and providing an accessible, robust and valid voting service to BBC audiences.
This yields richer and more engaging content for all of the BBC’s audiences and is not an unreasonable infringement on the rights and freedoms of the individual BBC audience members. Retaining your information The BBC will retain your personal data for a period of 2 years following collection – for internal and external audit purposes consistent with industry standards, unless a longer retention period is required by law. At that point your personal data will be deleted.
Your rights and more information If you need help with managing your account settings and the information we hold, you can find out how to do this here. If you have any questions about how the BBC handles your personal information, or you wish to find out about your rights, please visit the BBC’s Privacy and Cookies Policy. You will also be able to find out more information about how the BBC processes your information and how you can contact the BBC’s Data Protection Officer.
If you raise a concern with the BBC about the way it has handled your personal information, you are entitled to lodge a complaint with a supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO), which can be contacted at: https://ico.org.uk/concerns/.
Terms and Conditions
HOW THE VOTE WILL WORK
Viewers will be given the opportunity to vote online and by telephone.
After the public vote has closed, the viewers' votes will be collated and independently verified.
In the unlikely event of a tie. The judging panel will make the decision on who is the eventual winner.
If for any reason the vote mechanism fails. A final vote and outcome will be made by UK OGAE members in the studio.
The public will vote for the three songs during the live show. This will be overseen by an independent adjudicator.
Voting will be available by phone or via the BBC website. The number to call for each song performance will be revealed during the programme. There is no voting via email, Red Button or by text. The telephone numbers will be available through Red Button and via the BBC website.
Telephone Vote: Voters in the UK can choose either to call from their landline using the long (11-digit) number for the song performance(s) of their choice or from their mobile phones using the shortcode (7-digit) number for the song performance(s) of their choice. Please note that callers from the Channel Islands and Isle of Man should call from their landlines using the long (11-digit) number to avoid higher mobile charges, as the short (7-digit) numbers are not available in the Channel Islands or the Isle of Man for reasons outside of the BBC's control. Calls to the long (11-digit) number from landlines and mobiles cost 15p plus your network's access charge. To vote from your mobile in the UK, please call the short (7-digit) number announced for your chosen song performance(s).Calls from mobiles to the short (7-digit) number cost 15p per vote and should cost less than calling the long (11-digit) number from your mobile so please, if you can, dial the short (7-digit) number from your mobile. You cannot text and you cannot dial the short (7-digit) number from a landline. Please do not attempt to vote by calling a 7-digit short number from a landline.
Online Vote: Viewers who wish to vote online will need to sign in to a BBC account at https://www.bbc.com/signin. If you do not have a BBC account, you can register for one for free at https://www.bbc.com/register. If you have any trouble registering or signing in, you can visit the help pages at https://www.bbc.com/signin/help. Please check your broadband or mobile contract to check the cost of using data services.
Telephony votes will be limited to three votes per phone number. Online votes will be limited to one vote per BBC account. The online vote will be open during the same period as the telephone lines. The results of the telephone vote and the online vote will be aggregated prior to any announcements. If you are watching on BBC iPlayer, following through a website or any other time shift or catch-up or on demand service you should not vote since the lines will have closed.
Voting is only open to individuals as consumers from the UK, and not to any agencies, businesses and/or companies. Please note that BBC Group employees who are in any way connected to the vote, their close relatives or anyone directly connected in any way with the production of the programme or the provision of telephony services to the programme are not eligible to vote. You must obtain the phone bill payer's permission before voting.
Opening and closing times will be specified on the programme. Please be sure you carefully dial only the number of the song performance(s) for which you wish to vote for. Please do NOT call before the lines open, or after the lines have closed, as your vote will not be counted, but you may still be charged. The winner will be announced live on the programme. The BBC reserves the right to disqualify votes if it has reasonable grounds to suspect that fraudulent, excessive or suspicious patterns of voting have occurred or if it considers there has been any attempt to rig the voting. All voting will be overseen by an independent verification service.
Voting FAQ / General
Who can I contact if I need assistance / have further questions?
BBC Helpline: 0370 010 0222 (standard geographic charges from landlines and mobiles will apply).
Why can’t I vote outside the UK, the Channel Islands or the Isle of Man?
No method of voting offered is available outside of the UK, the Channel Islands and the Isle of Man.
Can I vote via social networking?
No, you can only vote on the website https://www.bbc.co.uk/programmes/b0070hvg or by phone.
Will my votes to (option X) be only counted from one entry method? i.e. MSDC
No, all votes will be counted.
Does the BBC receive any revenue from the calls?
No. The BBC does not receive any revenue. Revenue from the calls (if any) goes to charity.
Is the vote being independently verified?
Voting FAQ / Online
How do I vote online?
In order to cast your vote, you must sign in to your BBC account which you can do here. If you do not already have a BBC account you will need to register before you can vote here. Once you have created a BBC account you are then ready to go. You are advised to sign in to your BBC account before the vote opens. Once the vote opens, you will then be able to cast your vote online https://www.bbc.co.uk/programmes/b0070hvg
Why is the online vote not displaying properly?
If the vote is not displaying correctly on your device then please try refreshing the page or using a different browser or device. If the vote is still not displaying, or you can see a white box where the vote should be, you may not actually be signed in, even if it appears that you are or you don’t remember signing out.
To check if you are signed in, click the BBC account profile button on the left hand side of the top bar and this should allow you to sign in correctly or alternatively go to bbc.com/signin. Once you’re signed in, head back to the vote webpage [ https://www.bbc.co.uk/programmes/b0070hvg ] and continue to cast your vote. If you are able to clear the cookies in your browser then this may also resolve the problem. If you are using an ad-blocker then this may inhibit your ability to cast your vote. If you disable the blocker and refresh the page then you should be able to cast your vote.
Why am I getting a white box where the vote should be displayed?
If you have chosen to disable third party cookies in your browser on any device then you may not be able to vote. After you have signed in or registered your BBC account, if you are seeing a white box where the vote should be then you will need to enable third party cookies in your browser on that device or use another browser where you have this already enabled.
Why am I stuck in a loop being repeatedly asked to sign in?
If you're having trouble signing in to your BBC account and seem to be stuck in a loop when using Safari version 12 (most recent version as of 18/09/18), please try another browser such as Chrome or Firefox or a different device such as your mobile or tablet in order to cast your vote. If you are able, clearing your full history from Safari may also resolve the issue if another browser or device is not available.
How many times can I vote online?
You can vote once online.
Can I vote using my smart phone or tablet?
You can vote online using your mobile phone, tablet or your home computer.
Can I vote via the BBC iPlayer app?
You cannot vote via the BBC iPlayer app on your Smart TV, tablet or smart phone. Please visit https://www.bbc.co.uk/programmes/b0070hvg to vote where you may need to sign in again or register to cast a vote.
Why is the ‘VOTE NOW’ button not working?
If you’re trying to vote but the ‘VOTE NOW’ button has turned grey and you’re having trouble submitting your vote then you might not have correctly selected a vote option. To select your chosen option, click the box or image you want to vote for until the text box changes colour and a tick appears in the right hand corner of the text box. The ‘VOTE NOW’ button should now be available to click and submit your vote. You can change your vote option at any time before you have clicked ‘VOTE NOW’ by just clicking another option until it changes colour and the tick now appears in that box. Once you have submitted your vote you cannot change your vote.
Why is the ‘VOTE NOW’ button not working?
If you’re trying to vote but the ‘Vote Now’ button has turned grey and you’re having trouble submitting your vote then you might not actually be signed in, even if it appears that you are and you’ve been presented with the vote options. To check if you are signed in, click the BBC account profile button on the left hand side of the top bar and this should allow you to sign in correctly or alternatively go to bbc.com/signin. Once you’re signed in, head back to the Eurovision: You Decide page and continue to cast your vote.
Why do I get the ‘Thank you for voting’ message when I vote on another device or browser?
This vote is capped. If you have already voted and you go to the vote page on another browser or device and where you are already signed in, or subsequently sign in to your account on the vote page, then you will see the ‘Thank you for voting’ message because you have already cast the maximum number of votes allowed.
Why is the vote not working on my version of Internet Explorer?
The default security settings of some Internet Explorer browser versions may prevent the vote from displaying on the page correctly. Please use another browser such as Chrome, Firefox or Safari or a different device and visit https://www.bbc.co.uk/programmes/b0070hvg to cast your vote when it is open.
What if I can't remember the password to my BBC account?
If you have a BBC account, but can't remember your password, you'll need to reset it. You can find out how to do that here.
When registering for a BBC account what information do I need to give?
If you are 18 years or older, we ask for your postcode, and if you are under 18, we ask for your hometown. If you previously used to sign in with a username, you'll need to use your email address from now on if you are over 13. If you previously signed in with Facebook or Google+, we unfortunately do not use these platforms to sign in anymore. If you haven’t signed in to your account in the last year, then it may have been closed unless you have signed in with an email address. If that’s the case, you will need to register for a BBC account again.
Why are you asking for my age, postcode/hometown or gender when I register for a BBC account?
We use your age, postcode/hometown and gender to give you relevant local info online and in any email newsletters you sign up for. We also use this information to ensure we are making something for everyone, as part of our public service remit. Some parts of the BBC are only meant for certain ages. We also need to know how old you are to make sure you can use the parts that are meant for you. Find out more about how we use your data here.
What if I don’t want to register now?
If you decide not to proceed with registering your BBC account then unfortunately you will not be able to cast your vote online.
Why when I click on sign in am I not taken to the sign in page?
If you click on sign in and you are already signed in to your BBC account then you will be directed to the BBC homepage or you will remain on the same page. That means you are ready to cast your vote once it opens https://www.bbc.co.uk/programmes/b0070hvg
I'm having another problem signing into my account that's not covered here - where can I go for help?
We have a separate page that can answer your questions around signing in to your BBC account, and also put you in touch with someone if you are unable to find the answer you need. Visit here.
I don't have an existing BBC account, and need to register for one so I can vote, but need help. Where can I go?
We have a separate page that can answer your questions around registering for a new BBC account, and also put you in touch with someone if you are unable to find the answer you need. Visit here.
If you have not used your account in a while and have forgotten your password you will need to click on the 'forgotten password' link before the show to allow enough time for a new password to be sent through. This will only be possible if you provided a valid email address when registering.
What exactly is a BBC account?
If you have any questions about your BBC account you can find some FAQs here which might help.
Why are you asking if I want email updates about more things I’ll love?
You can decide if you want to receive occasional emails to tell you about BBC programmes and services or not. It's completely up to you. We may personalise them based on your location and how you use the BBC online site, to help you get the most from the BBC. Find out more about the emails here. You can also unsubscribe at any time.
Is there a cost to vote online?
No, you will not be charged to vote online by visiting https://www.bbc.co.uk/programmes/b0070hvg Please check your broadband or mobile contract to check the cost of using data services.
Voting FAQ / Telephone
Why have I been charged outside the vote window?
We state clearly on screen and verbally when the voting period opens and closes and that callers should wait until that time before casting their vote. There is a small chance that if you called outside this time that another network other than BT would charge for this call. If you have been charged, then notify your service provider immediately.
I was trying to call for (option x) and got (option y) instead.
All voters are asked to dial carefully. The BBC has implemented a thorough testing schedule before each show to ensure correct audio is playing on the correct line. If you have a phone bill you can send us, we can check whether the number you called corresponds with the correct option audio.
I have been trying to vote, but keep getting the engaged tone.
Because the phone lines are very active throughout the UK when the vote window opens, some callers may experience the engaged tone - especially those in rural/remote areas. We recommend that you call back within a couple of minutes when the traffic through your local exchange would have subsided. Engaged tones are controlled at local telephone exchanges and are something that the BBC cannot control. You can also opt to vote online via https://www.bbc.co.uk/programmes/b0070hvg.
I called but received a dead tone.
If after dialling the first four numbers of the premium rate number you heard a dead tone - then this means that you are premium rate barred and you should check with your telephone service provider about lifting the ban if you wish to vote using this method. You can also opt to vote online via https://www.bbc.co.uk/programmes/b0070hvg .
I tried voting, but couldn't get through. Why?
Given the high volume of viewers and callers that some TV voting shows generate, it is possible for a very large number of people to pick up the phone simultaneously when the onscreen announcement is made. Sometimes this can cause some callers to get an engaged tone for short periods of time immediately after an onscreen announcement; however, any congestion tends to clear quite quickly. You can also opt to vote online via https://www.bbc.co.uk/programmes/b0070hvg
Can one option’s number be constantly engaged and another option’s free?
Like all the big shows, this show uses a voting system where at least the first eight digits of the phone numbers are the same for all options, with only the last few digits of the phone number changing depending on who what you want to vote for. As the telephone network only uses the first eight digits in a telephone number to route calls to the voting system, it is impossible for calls for different options to be treated differently. Once calls reach the voting system they are answered in turn, on a first-come, first-served basis.
Each answering point is instructed to accept votes for all options; there are no dedicated answering points for individual options. This means that your chance of getting through to vote will never depend on who or what you wish to vote for.
What are Mobile Short Dial Codes (MSDCs)?
Mobile Short Dial Codes (MSDCs) are the numbers to call (not text) from UK mobile phones where callers are charged a guaranteed fixed price for the call (15p for this show) regardless of their UK mobile telephone service provider. The MSDC numbers are shorter than a normal telephone number, typically between 5 and 7 digits long. When MSDCs were introduced calling the premium rate ‘09’ numbers from mobile phones resulted is a large variance in charges, dependent on the UK mobile telephone service provider. MSDCs removed that variance. Calls to the show’s ‘09’ numbers, whether from a landline or mobile, cost the caller 15p plus the access charge set by the landline or mobile telephone service provider of the caller.
Costs to call the ‘09’ numbers vary across both landline and mobile calls. The continued use of MSDCs for voting therefore has the advantage that callers from UK mobile phone networks should pay less to vote as no access charge is applied to these calls. When voting from a UK mobile using a MSDC number you will hear a vote confirmation message in the same way you would when voting by calling a ‘09’ premium rate number from a landline.
How do I vote by MSDC?
Using your UK mobile phone, simply dial the short number shown on screen for your option(s), when the vote is open. There is one number allocated to each option. If you call while the vote is open you will hear a message confirming your vote. If you try to call when the vote is closed you will hear a closed non-chargeable message. You can’t text/SMS to the MSDC.
Why are you offering voting via MSDCs instead of Text Voting?
Text voting cannot be offered for this show due to the relatively short periods in which the vote is open and during which the result needs to be provided and verified. There is the risk of potential delays within the mobile networks at busy times which could result in text votes not being received within the period the vote is open. With a phone call, if the exchange is busy you will hear an engaged tone, however with text/SMS you would not know if there is any late delivery of your vote (causing it to not be registered). There are no such potential network delays with MSDCs other than busy tones at local exchange level with heavy traffic. In addition, call attempts to MSDCs outside of the vote open period, or to numbers no longer in use, are non-chargeable to callers, unlike text where charges may still apply.
The advantage of using telephone calls for voting rather than text voting is that the caller knows at the time of the call that their vote has been counted and also that they have been charged for their vote. They will also know from receiving an engaged tone if they did not get through and that they can then just press redial to try again. The same is not true of text voting as the texter has to wait for a confirmation message back from their mobile telephone service provider which may take some time to arrive or which may not arrive at all.
How much will it cost to vote by MSDC?
Voting on this show via a MSDC from UK mobile networks will cost 15p per vote. Will I be charged if I try to vote using a MSDC when the vote is closed? No. Calls outside the vote open period and those made to any of the show’s numbers not currently in use will not be chargeable. It is very unlikely that callers will be charged when calling a closed vote line as we use free of charge messaging during these times. If you have been charged, then notify your service provider.
Why can't I vote by MSDCs from the Channel Islands and Isle of Man?
The Channel Islands and Isle of Man are covered by separate mobile telephone service providers who do not currently support voting by MSDCs. Viewers in these regions may still be able to vote by dialling the ‘09’ numbers for the show from their landlines or mobiles at 15p plus their network’s access charge per vote.
Can I call a MSDC from my landline?
No. MSDC voting is only available from mobile phones, if you try to call a MSDC from your landline you will not be connected to the voting service and your vote will not be counted. In a very small number of cases, the landline telephone service provider may route the call to a local destination as it may match a “local” telephone number which may result in a ‘wrong number’ call being made. Such calls would be chargeable if they are answered.
Can I vote by text message to the MSDCs?
No. Telephony voting on this show will be made using call voting only as this offers the caller the benefits of knowing at the time that they place their vote that their vote has been counted and that they have been charged. This would not be true of text votes.
Can I still call the ‘09’ numbers from my mobile?
Yes. It will cost you 15p plus your mobile network’s access charge per vote. The ‘09’ voting numbers should preferably only be called from your landline if you have one. If using your mobile, you should call the MSDC if you can as it will be cheaper at 15p per vote. No access charge is applicable on the MSDCs. If you decide to call the ‘09’ voting numbers from your UK mobile phone then you will hear a non-chargeable message at the start of the call asking you to call the MSDCs instead. If you remain on the line after the message then you will be able to vote for your chosen option but your UK mobile telephone service provider will charge 15p plus the network’s access charge per call.
Will I receive ‘spam’ / unwanted marketing texts if I vote by MSDC?
No, you should not receive any text messages from the show, the BBC or any other organisation as a result of voting using the MSDCs. The BBC does not sell on nor, except if required to do so for legal reasons, supply mobile telephone numbers to any third party. Text spamming is caused by companies sending unsolicited text messages to mobile telephone numbers. The BBC in no way supports this practice and takes great care to guard numbers from any unauthorised use. If you receive unwanted text messages from other companies that you are being charged for, you can contact Phone-paid Services Authority, the premium services regulator on 0300 30 300 20 between 9.30am - 5pmMonday to Friday (excluding Bank Holidays, standard geographic charges from landlines and mobiles will apply) or via http://www.psauthority.org.uk to report this.
Why can’t I call the MSDC number from my mobile?
There are a small number of UK mobile phone users who are unable to call MSDCs, you should check with your mobile telephone service provider to see if you can lift the calling bar or simply vote by calling the ‘09’ voting numbers using a landline.
Why can’t I call the MSDC number from my “Voice over IP” (VOIP) connection?
Not all UK telephone service providers, including some VOIP operators, allow voting by traditional premium rate ‘09’ numbers. The new MSDC numbers are intended only for voting via the UK mobile telephone service providers and so will almost certainly not be supported by the fixed line and VoIP telephone service providers.
Why can’t I vote by MSDCs from outside the UK?
The MSDCs are provided by the UK mobile telephone service providers and are only accessible via these operators. It is also unlikely that calls can be made to MSDCs from UK mobiles when these are outside of the UK, as this would be subject to mobile telephone service providers’ international roaming arrangements with foreign telephone service providers.
How many times can I vote by phone?
Only the first three (3) votes from each phone number will be counted. You may still be charged for subsequent calls. Throughout these FAQs “UK mobile phones” means mobile phones provided in the UK under UK contracts by Vodafone, O2, Everything Everywhere (previously T Mobile and Orange), Virgin, Sky Mobile and ‘3’