Main content

Action Line: Help and Support

Details of organisations offering information and support have been provided below by BBC Action Line.

Changing Lives
Changing Lives works with people who are or have been homeless, in addiction and recovery, as well as offering specialist support services for women and families and help with employment. Services offered vary from region to region.
Phone: 0191 273 8891

Crisis works with single homeless people and delivers services including education, employment, housing and well-being services addressing individual needs.
Phone on 0300 636 1967

The National Association for People Abused in Childhood
The National Association for People Abused in Childhood offers support, advice and guidance to adult survivors of any form of childhood abuse.
Phone: 0808 801 0331

Samaritans is available 24 hours a day for anyone struggling to cope and provide a safe place to talk where calls are completely confidential.
Phone: 116 123

Trauma Counselling Line Scotland
Trauma Counselling Line Scotland offers confidential telephone counselling to any adult who experienced abuse as a child. This can include sexual, emotional, physical, psychological, spiritual abuse or neglect.
Phone: 08088 020406 ((14:00 to 18:00 Mon -Wed or 9:00 to 15:00 Fri).

Future Pathways
Future Pathways offers help and support to people who were abused or neglected as children while they were living in care in Scotland.
Phone: 0808 164 2005

The National Bullying Helpline
The National Bullying Helpline can provide free, confidential help and support if you are being bullied at work, at home, in the community or in education.
Phone: 0845 22 55 787 (9am-5pm daily)

eCRIME is a website containing useful, common-sense approach, advice and practical information on cyber bullying, trolling, mobbing and all forms of on line crime for adults and children alike.

Mental Health Foundation
Mental Health Foundation provides a guide to Mental Health problems, topical issues and treatment options via their website.

Mind provides advice and support on a range of topics including types of mental health problem, legislation and details of local help and support in England and Wales.
Phone: 0300 123 3393 (weekdays 9am - 6pm)

Inspire (Northern Ireland Association for Mental Health) provides local services to support the mental health and wellbeing of people across Northern Ireland.
Phone: 028 9032 8474

SAMH (Scottish Association for Mental Health) can provide general mental health information and signpost you to your local services.
Phone: 0141 530 1000 (Mon-Fri 9 – 5)

Community Advice & Listening Line
Community Advice & Listening Line offers emotional support and information on mental health and related matters to people in Wales.
Phone: 0800 132 737 (24/7) or text "help" to 81066

Drinkline is a confidential helpline for those worried about their own or someone else's drinking. They can put you in touch with your local alcohol advice centre for help and support.
Phone: 0300 123 1110

FRANK provides a confidential service to anyone wanting information, advice or support about any aspect of drugs.
Phone: 0300 123 6600
Online chat facility (2-6pm weekdays)

Addaction has services throughout England and Scotland, that help adults, young people and their families recover from addiction and substance misuse problems.

DrugFAM provides support to families, friends and carers who are struggling to cope with a loved one’s addiction to drugs or alcohol, including addiction related bereavement support.
Phone: 0300 888 3853 (7 days a week 9am – 9pm)

AddictionNI provides support and treatment to people affected by alcohol or drug addiction in Northern Ireland.
Phone on 0289 066 4434

Know the Score
Know the Score provides confidential drugs information and advice across Scotland.
Phone: 0800 587 5879 (8am-11pm daily)

Cocaine Anonymous
Cocaine Anonymous provides opportunities to share experience, strength and hope to recover from addiction to cocaine and all other mind-altering substances.
Phone: 0800 612 0225
CA Scotland: 0141 959 6363

Alcoholics Anonymous
Alcoholics Anonymous provides opportunities to share experience, strength and hope to recover from alcoholism.

Al-Anon Family Groups
Al-Anon Family Groups provide support to anyone whose life is, or has been, affected by someone else’s drinking, through regular meetings throughout the UK, where members share their own experience of living with alcoholism.
Alateen is part of Al-Anon, for teenage (12-17) relatives and friends of alcoholics.

The Wales Drug And Alcohol Helpline
The Wales Drug And Alcohol Helpline is a bilingual helpline providing information or help to individuals, their families, carers, and support workers.
Phone: 0808 808 2234 (24/7)