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Disabled Access Information

The BBC and Festival Republic want Proms in the Park to be an event that is inclusive and accessible for all.

We work in partnership with the charity Attitude is Everything, who work to improve Deaf and disabled peoples access to live music.

Please apply for Disabled Access as soon as you have purchased your ticket, applications will close on Monday 12th August

HOW TO APPLY FOR THE DISABLED ACCESS SCHEME

To apply for our disabled access scheme first purchase a standard ticket, links can be found on our ticketing page here. Once you have purchased your ticket we ask you to complete and submit an access requirements application form via this link.

The form consists of a number of questions regarding your requirements at the event. Along with this we ask for supporting documentation for validation of your request.

Our Access Scheme allows you to apply for the following facilities:

  • Wheelchair Accessible Viewing Platform
  • Ground level Viewing area
  • Accessible car parking – this has now reached capacity and we are unfortunately unable to accommodate any further requests for accessible parking
  • PA (Personal Assistant) ticket – (at no extra charge)
  • Accessible toilet facilities

VALID PROOF OF DISABILITY

Please include one of the following with your completed form:

  • The Access Card or equivalent with a +1 Icon if applying for PA tickets
  • PIP (Personal independence payment)
  • DLA – care and/or mobility
  • Letter from a medical professional
  • D/deaf or blind registration
  • Blue Badge –permitted for parking only requests

Please note any submitted documents are securely destroyed.

If you do not have the above evidence but feel you need assistance to access the festival, please contact us. All contact details are listed at the end of this document.

Anyone turning up on the day without making prior arrangements may not be able to access our facilities. However we will always try to accommodate any late requests.

PA TICKET SCHEME

If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA ticket at no extra cost.

This ticket can only be approved by the Access Team.

Please do not buy a ticket for your PA as this will not be refunded if they are approved.

Please apply for your PA ticket using our access requirements application form.

Please ensure the person you choose to attend with you as your PA is willing and able to assist you throughout your visit, and would be available and able to help you in an evacuation.

Please ensure that you apply for your PA ticket within four weeks of purchasing your ticket. This allows us to plan for the correct number of facilities.

I HAVE APPLIED - WHAT HAPPENS NEXT

We will process your application within 4 weeks of receiving your form and any supporting documentation. We will send your confirmation letter by email once your application has been approved. Your confirmation letter will detail the facilities that you have requested access to and will confirm your PA ticket if you have applied for one.

This confirmation letter is also in lieu of a PA ticket and must be printed off and brought with you as proof.

You will also be sent an Access Guide in the week leading up to the event detailing event arrival, updated information and site map showing the accessible facilities.

If you have applied for and been approved a car parking pass you will receive this at the same time. Car passes are uniquely coded to the purchaser and must be printed off and placed in your vehicle with all the required details filled in.

GETTING TO THE EVENT

BY CAR

There are only 50 car parking spaces available for approved Access Customers, once our parking capacity has been reached there will be no more spaces available. Approved customers will receive car park details and a car park pass around two weeks in advance of the event.

There is limited local parking available close to Hyde Park for more information please visit the Westminster website.

PUBLIC TRANSPORT

Hyde Park is served by three underground stations – Hyde Park Corner, Marble Arch and Green Park. Green Park underground station has step free access.

For bus routes and all up to date public transport information please go to the TFL website.

BY TAXI / DROP OFF AND PICK UP

There is no official drop off/pick up location due to congestion so its best plan a location away from the event site.

SHUTTLE SERVICE

We will provide a free shuttle service for Access Customers and their PA from the Disabled Access Car Park to the Disabled Access Entrance at Gate 33

Any other members of your party will have to walk to the Disabled Access Entrance at Gate 33

We do not offer a shuttle service from any other locations.

DISABLED ACCESS FACILITIES

TOILETS

Accessible toilets will be situated around the site and at the viewing platform. All toilet locations will be noted in the Access Guide that you will receive before the event.

We always strive for the highest standards, and employ cleaners as well as servicing companies who are on duty throughout the event. However if you find a toilet in an unsatisfactory condition please inform a member of the access team or a member of our crowd management personnel who are easily identifiable by their numbered tabards

While we actively discourage non-disabled customers from using these facilities not all of the toilets are locked or guarded the entire time. We respectfully ask personal assistants with disabled customers not to use the accessible toilets.

CHANGES PLACES UNIT

We will provide a wheelchair accessible unit featuring flushing toilet with grab rail, an electric hoist, adult sized changing bed, running water, large bin and hooks, we don’t provide slings so please bring your own slings.

VIEWING PLATFORM AND VIEWING AREA

VIEWING PLATFORM

Wheelchair Accessible viewing platform with seating.

Seating is provided on a first come first served basis. However Disabled Access Customers are welcome to bring their own chairs.

The Viewing Platform has a very limited capacity and is strictly for the access customers plus 1 PA only.

Personal Assistants are welcome to use the seating on the platform unless a Disabled Access Customer requires a seat.

To book your place on the Viewing Platform you need to complete the Access Requirements form.

VIEWING AREA

There will be a ground level viewing area in front of the Viewing platform, this area can accommodate the access customer plus 3 others.

To book your place in the viewing area you need to complete the Access Requirements form.

We will have accessible and standard toilets, recharging points and a bar with a range of drinks available at the Viewing Platform and Viewing area.

CHARGING POINTS FOR POWERCHAIRS

These are available at the viewing platform.

ACCESSIBLE PARKING

Parking at this event is very limited and is only permitted with the pre-approved Parking Pass provided by the Access Team. Accessible parking is normally for Blue Badge holders however Blue Badge holders must apply in advance for accessible parking.

If you feel you would be unable to attend the event without accessible parking and do not have a Blue Badge please contact us.

Parking passes will be sent to you in advance of the event.

ACCESSIBLE ENTRANCE & DISABLED ACCESS CHECK IN

The Disabled Access Check–in is located at Gate 33 the location of the gate will be shown on the event map and will be included in the Access Guide which will be emailed out before the event. A member of the Access Team will be based here throughout the event.

We allow the Access Customer plus three members of their party to use the Accessible Entrance. All other members of your party must enter via the Public Entrance.

D/dEAF CUSTOMERS

BSL –PERFORMACE INTERPRETING

A performance interpreting service will be available and will take place on our viewing platform. If you require access to this service, you must request viewing platform access by completing our Access Requirements form.

HEARING (INDUCTION LOOPS)

There will be induction loops located at the access check in gate and at the Viewing Platform.

USEFUL INFORMATION

MEDICATION

If you need to bring medication with you, please bring a doctor’s note or a prescription for it if it is not easily recognisable. We have temperature controlled storage for medicine. Please advise us in advance if you require this. Please contact the access team should you need more advice or guidance.

EFFECT LIGHTING

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

CHAIRS AND SEATING

There will be limited chairs available for use on the viewing platform. We recommend that you bring your own folding chair to the event.

SECURITY AND SAFETY

Crowd Management Personnel are clearly identifiable by their numbered tabards. They are all issued with a staff handbook so should be able to answer most questions. They are briefed on all aspects of the event and are able to assist and give information.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.

TEMPORARY IMPAIRMENTS

Please note that our access customer facilities cannot cater to people with temporary impairments such as broken bones, recent injuries and pregnant women. The facilities are for the specific use of access customers and we kindly ask that you please respect this.

If you have a temporary impairment at the time of the festival we advise the following:

  • Comfortable footwear
  • Wet weather and warm clothing
  • Sun screen and sunglasses

Medical and welfare facilities are available to everyone.

There will be signed First Aid points located across the festival site.

CONTACT US

If you require further assistance or information required that cannot be found on the website, please contact a member of the access team.

Email: accessbbcproms@festivalrepublic.co.uk

Phone: 0207 009 3490 / 0207 009 3487 Our phone lines are open from Monday - Friday 10am – 6pm. (If lines are busy please leave a message and we will get back to you.)

Post: Access Team, Live Nation, Regent Arcade House, 19 – 25 Argyll St, W1F 7TS