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Accessibility Info - Perth

Please note: in order to provide customers who have already applied with the best service and facilities, applications for disabled access are now closed.

I have applied for a PA ticket – what happens next?

Festival Republic will process your application within 4 weeks of receiving your form and any supporting documentation. Festival Republic will send your confirmation letter by email once your application has been approved. Your confirmation letter will detail the facilities that you have requested access to and will confirm your PA ticket if you have applied for one.

This confirmation letter is also in lieu of a PA ticket and must be printed off and brought with you as proof.

You will also be sent a Disabled Access Guide in the week leading up to the event detailing event arrival, updated information and site map showing the accessible facilities.

If you have applied for and been approved a car parking pass you will receive this at the same time. Car passes are uniquely coded to the purchaser and must be printed off and placed in your vehicle with all the required details filled in.

What disabled facilities are available at the event?

The BBC and its event partners are committed to ensuring that BBC Music’s Biggest Weekend events are accessible for everyone. Please see below for the facilities that will be available at every event for those with access requirements:

Toilets

Accessible toilets will be situated around the site and at the viewing platform. All toilet locations will be noted in the Access Guide that you will receive before the event.

We always strive for the highest standards, and employ cleaners as well as servicing companies who are on duty throughout the event. However if you find a toilet in an unsatisfactory condition please inform a member of the access team or a member of our crowd management personnel who are easily identifiable by their numbered tabards

While we actively discourage non-disabled customers from using these facilities not all toilets are locked or guarded the entire time. We respectfully ask personal assistants with disabled customers not to use the accessible toilets.

Viewing Platform

There will be a viewing platform with seating located at the Main Stage. There is a wheelchair accessible ramp at the viewing platform as well as accessible and standard toilets, powerchair recharging points and a bar selling a range of drinks.

The Viewing Platform has a very limited capacity and is strictly for access customers plus 1 PA only. To book a place on the Viewing Platform you need to complete an Access Requirements form. Please note, seating on the viewing platform is limited and provided on a first come first served basis depending on available space. The safety of all customers will take priority at all times.

Access customers are welcome to bring their own folding chairs. Personal Assistants are welcome to use the seating on the platform unless an access customer requires a seat. If you have reserved a place on the platform, please ensure that you arrive at the event with enough time to check in with the Accessibility team.

Charging Points for Powerchairs

These are available at the viewing platform.

BSL

There will be BSL (British Sign Language) performance interpretation provided on the viewing platform. If you require access to this service you must request viewing platform access.

Hearing (Induction Loops)

There will be induction loops for deaf customers at the access check in gate and at the viewing platform.

Accessible Parking

Parking for all events is limited and is only permitted with the pre-approved Parking Pass provided by the Access Team. Accessible parking is normally for Blue Badge holders and application for this must be made in advance.

If you feel you would be unable to attend the event without accessible parking and do not have a Blue Badge please contact the access team via email.

Parking passes will be sent to you a week in advance of the event.

Accessible Entrance

There will be a Disabled Access Check–In at all events where a member of the Access Team will be based throughout the event. Details on where this is located will be communicated closer to the event and directions will be included in the Access Guide which will be sent out ahead of time.

We allow the Access Customers plus three members of their party to use the Accessible Entrance. Any additional members of the party must enter via the Main Public Entrance.

Useful Information for Disabled Customers

Medication

If you need to bring medication to the event with you, please bring a doctor’s note or a prescription for it if it is not easily recognisable. You will be able to store medicine in fridges at first aid points should this be necessary.

Should you need more advice or guidance, please contact the access team via email.

Effect Lighting

Smoke machines, strobe lights, fireworks and other special effects may be in use at BBC Music’s Biggest Weekend events. Anyone affected by these should bear this in mind.

Chairs & Seating

There will be limited chairs available for use on the viewing platform so we recommend that customers with access requirements bring their own folding chair with them. Chairs will only be permitted via the Accessible Entrance for the use of those with access requirements who have pre-registered.

Space on the disabled viewing platform is limited; chairs will be permitted in this area on a first come basis depending on available space. The safety of all customers will take priority at all times.

Safety & Security

Crowd management personnel are clearly identifiable by their numbered tabards. They will all be issued with a staff handbook and should be able to answer most questions. They are briefed on all aspects of the event and are able to assist and give information.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.

Temporary Impairments

Please note that our access facilities cannot cater to people with temporary impairments such as broken bones, recent injuries and pregnant women. The facilities are for the specific use of access customers and we kindly ask that you please respect this.

If you have a temporary impairment at the time of the festival we advise the following:

· Comfortable footwear

· Wet weather and warm clothing

· Sunscreen and sunglasses

Medical and welfare facilities are available to everyone and there will be signed First Aid points located across all event sites.

Contact Us

If you have already applied and require further assistance or information that cannot be found on the website, please contact a member of the access team. Please note that we are now unable to provide assistance to anyone who has not yet applied.

Post: Access Team Live Nation, Regent Arcade House, 19 – 25 Argyll St, W1F 7TS

Email: accessBBCperth@festivalrepublic.co.uk We aim to respond within 72 hours

Phone: 02070093490. Our phone lines are open from Monday - Friday 10am – 6pm. (If lines are busy please leave a message and we will get back to you.)