Frequently Asked Questions
PLEASE NOTE: we are currently experiencing an issue where some users are unable to upload tracks. Please be patient whilst we diagnose and fix this issue. We will get in contact to confirm when it is resolved.
Answers to the most common questions asked about BBC Music Introducing
If you can't find the answer you are looking for, you can contact us by email at introducingfeedback [at] bbc [dot] co [dot] uk. When you write to this address you will first receive an auto-reply that reflects the FAQs and a few other common questions. Please note, if your issue is not covered in this auto-reply we will do our best to respond to you. Due to the large volume of emails that come in this may not be immediately. Please include your artist name, artist ID, track titles and screenshots where relevant. It is also useful to email us from the email address associated with your account.