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Ticket Information and FAQ's

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The Box Office for 1Xtra Live has now closed … demand has been huge. All the tickets have now gone, so please do not try to call the venue or book tickets online.

If you didn’t manage to get tickets to this event, don’t worry, keep listening to 1Xtra as we’ll be giving you the chance to get your hands on some tickets from Saturday 3rd October on Mistajam’s show from 7pm

The event will be live streamed on the 1Xtra Live Website and you can listen live on 1Xtra and Radio 1 from 6.30pm on 17th Oct.

Full terms and conditions for BBC 1Xtra Live

Further Information and FAQ's

When will my tickets arrive?

Tickets will start being sent out from Fri 2nd Oct. Eventim will send you an email once your tickets have been sent.

If your tickets have not arrived 7 days before the event or within 7 days of receipt of your shipping email, please click this link for Eventim Customer Services this contains a link to Eventim’s Contact Us form. Please complete this including, your order reference number and note; Eventim are only able to discuss an order with the original purchaser.

You can check the current status of ticket dispatch here

Is there an age restriction to attend?

To attend this event you need to be aged 16 or over. You may be required to provide photographic ID in the form of a passport or driving licence.

The venue operates a Check 21 policy so if you look under 21 please bring photographic ID or you may be refused the purchase of alcohol at the venue bars.

What time will the event take place?

Doors open at 5.30pm with music starting at 6.30pm. The show will be finished by 11pm.

How secure is the system?

All tickets are printed with a unique barcode and a reference number that relates to the details of the person who booked the tickets. The barcode is scanned at the entrance to the event and tickets with invalid barcodes will be rejected. Tickets are fully traceable and we can cancel them at any time by invalidating the barcode. Please don’t risk buying tickets or obtaining them through unofficial channels.

Where can I watch and listen to coverage of the event?

You will be able to hear 1Xtra Live from 7pm on BBC Radio 1Xtra and BBC Radio 1. You will also be able to watch the performances on the Red Button, BBC 1Xtra website and mobile sites.

You will also be able to listen back to and watch performances on the 1Xtra Live website after the event, as well as viewing photo galleries from the evening.

What performances will be available?

All of the performances will be streamed live on the Red Button, BBC 1Xtra Live website and mobile sites. We will also endeavour to make all of these performances available to watch online for 30 days after the event.

Why isn't every performance available online?

On occasion an act may not wish to be filmed or recorded. Artists may also agree to be recorded but only allow a limited number of songs to be aired. This could be for a number of reasons for instance: the quality of some parts of the performance, because they do not wish to broadcast new or unreleased material, or they do not want to broadcast their entire live set.
The material an artist plays may not agree with the BBC Taste & Decency guidelines, such as containing excessive swearing. In these instances there is no way for the BBC to air that material.

The BBC is committed to making sure the sound and visual quality of a performance is high. The quality of recordings and performances can vary greatly due to environmental and technical factors and the BBC may decide that the recording of particular songs are not of a high enough quality to air, although we endeavour to provide at least a sample of a band's show if we feel they are central to the event.

I'm from outside of the UK - why can't I watch the live stream or performances after the event?

The nature of our rights agreements with artists and record labels mean that we only have permission to broadcast their music performances within the UK. However, content that does not contain full music performances (such as interviews or highlights packages) will be available outside of the UK on a permanent basis.

What disabled customer facilities are available at the venue?

For all venue assistance questions please see:

All visitors with disabilities attending concerts are advised to contact the venue’s accessibility co-ordinator on 0844 248 1585 option 2 (Mon-Fri 9am – 5pm), in person at the First Direct Arena ticket office located at the Arena (Mon-Fri 10am – 4pm & Sat 10am – 2pm) or via email


All person’s attending the concert are responsible for their own valuables. The BBC will not be liable for any loss or damage to personal property brought to the venue.

How do I get to Leeds First Direct Arena?

Address: Arena Way, Leeds, LS2 8BY

For all travel information to get to the arena please visit their website

Can I bring food and drink into the event?

No food or drink can be brought into the venue. A varied range of refreshments is available inside the venue.

Will there be any strobe lighting?

It is likely that there will be strobe lighting.

Can I bring a camera?

Yes, but please be aware professional photography equipment such as zoom lenses are not allowed in the venue.


Additional security will be deployed around the local area post and prior to the event.

All door staff will be conducting mandatory security checks upon entry It is a condition of entry that the ticket holder consents to being searched. All the audience will be searched on entry and go through a metal detector.
Anyone believed to be under the influence of alcohol or an illegal substance will be refused entry, or asked to leave.