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Frequently asked questions (FAQ)

Your questions answered...

Q: When's Holby City on?

A: Holby City has now finished transmitting on BBC1.

Q: Will I meet the cast if I wait outside the studio gates?

A: Holby City has now stopped filming so cast are no longer on site.

Q: I missed an episode. Where can I catch up?

A: Watch the latest and recent episodes of Holby City here.

Q: I can't view the clips! What should I do?

A: To watch video clips on the Holby site, you'll need Flash. To install the latest free version onto your computer, check out BBC Help.

Please be aware that Holby video clips are only accessible to UK licence fee payers. International users will receive an error message when they try to access these clips.

Q: Can you help me with a technical query?

A: If you're having problems, take a look at the BBC Help section.

Q: Where can I get signed autographs?

A: The BBC provides signed cast photographs for free, but please note, as we have ceased production, all fan mail should be directed to the relevant artist via their agent. Please do not send anything to us at BBC Elstree as the production office has now shut.

If you are unsure of the correct agent for an artist, please search under "name of artist" & the word agent on the internet.

Mark the top left-hand corner of the envelope with the word 'Autograph'.

Make sure you include a self-addressed envelope - with your name and address clearly written.

Q: How can I get items for charity, or ask an actor to appear at a charity event?

A: For requests concerning appearances by cast members, please write to them individually via their agent. The Holby City office is no longer up and running.

Q: How do I complain about the TV show?

A: The Holby website is not responsible for any of the content which appears in the programme.

For complaints concerning the programme, please contact:

BBC Complaints
PO Box 1922
Darlington
DL3 0UR

Tel: 03700 100 222.

Find out more about how to complain to the BBC.