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Frequently asked questions (FAQ)

Your questions answered...

Q: When's Holby City on?

A: Holby's on Tuesday evenings at 8pm on BBC One. Any schedule changes will be listed here.

Q: Will I meet the cast if I wait outside the studio gates?

A: For many reasons our cast are asked to not stop their cars when entering/leaving the BBC to meet fans. We are sorry for any disappointment this may cause if you travel to Elstree in the hope of meeting the cast.

Q: Can I send my favourite actor a gift?

A: It's Holby City's policy that actors do not keep gifts sent to them by fans, so please don't send presents. The cast often receive letters containing chocolate or CD's, but these have to be sent back.

Q: I missed an episode. Where can I catch up?

A: Watch the latest and recent episodes of Holby City here.

Q: I can't view the clips! What should I do?

A: To watch video clips on the Holby site, you'll need Flash. To install the latest free version onto your computer, check out BBC Help.

Please be aware that Holby video clips are only accessible to UK licence fee payers. International users will receive an error message when they try to access these clips.

Q: Can you help me with a technical query?

A: If you're having problems, take a look at the BBC Help section. If the Holby website has a specific error, please email us.

Q: Where can I find spoilers?

A: Sneak a peek at each of our Episode pages which will highlight what's in store for our Holby residents.

Q: Where can I get signed autographs?

A: The BBC provides signed cast photographs for free. To get your fave actor's autograph, please follow these steps:

Write your letter to the actor.

Send your letter to:

Name of actor (i.e. Hugh Quarshie)

Holby City,

Eldon Avenue,




Mark the top left-hand corner of the envelope with the word 'Autograph'.

Make sure you include a self-addressed envelope - with your name and address clearly written.

If you want to write to more than one actor, you must write a separate letter to each cast member.

Please be patient when waiting for your reply as it can depend on the actors' schedules.

Q: How can I get items for charity, or ask an actor to appear at a charity event?

A: Due to the volume of requests for donations, we cannot provide Holby City memorabilia. For requests concerning appearances by cast members, please write to them individually at the address above.

Q: Can I become an extra for Holby?

A: The show only uses professional actors.

Q: How do I complain about the TV show?

A: The Holby website is not responsible for any of the content which appears in the programme.

For complaints concerning the programme, please contact:

BBC Complaints
PO Box 1922

Tel: 03700 100 222.

Find out more about how to complain to the BBC.