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Ticket information

BBC Music Awards 2016

The event takes place at ExCeL London on Monday 12 December.

Booking Tickets

Tickets are on sale now and are available by phone, however we strongly recommend booking online via this site if you can – our online system is able to handle far more simultaneous transactions.

If you’ve not already done so, please read all the information on this page carefully. Then, if you are happy with the various Terms & Conditions, call us or click the following link to proceed with a booking.


NB - When clicking the above link you will be leaving BBC pages and be transferred through to Ticket Factory, a third party site, who are the appointed ticket agent for the event. By applying for tickets for this event you will be agreeing to the Ticket Factory terms and privacy policy which are found on their website. The BBC is not responsible for the content of external internet sites.

Alternatively you can call 0844 581 1249 to book tickets although we strongly recommend booking online as the system is able to handle far more simultaneous transactions. Calls cost 7p per minute plus your network’s access charge.

Please note that Ticket Factory are the ONLY official ticketing agents for BBC Music Awards. Tickets from other agents may be fraudulent and do not guarantee access. The BBC and their agents work together to combat touting wherever possible. If you are in doubt as to the authenticity of your tickets, please contact Ticket Factory on the above number.

Ticket prices are as follows:

£42 - £47 (+£1.75 admin fee per ticket)
Standing: £52 (+£1.75 admin fee per ticket)
Golden Circle: £62 (+£1.75 admin fee per ticket)

In addition to the £1.75 admin fee per ticket, there is a £2.50 fulfilment fee applies per order.

Further information about ticket fees can be found here

A maximum of 8 tickets may be purchased per transaction. In addition there is a limit of 2 transactions per payment card.

Once you are in the system you will have approximately 10 minutes to complete your transaction. In order to avoid the process timing out it advisable to have an idea of which ticket you wish to purchase before you enter the system.

Age Restrictions:

PLEASE NOTE: Children aged 14 and under MUST be accompanied by an adult aged 18 or above. Children under the age of 14 should not purchase tickets for the standing area of the venue for events, and those young people aged 15 and 16 should only enter the standing floor when accompanied by an adult over the age of 18. Tickets should be retained at all times during the event

Event times:

Venue opens: 1830

Show starts: 2030

Show ends: 2200

Please arrive at the venue in plenty of time to allow for increased security checks

Disabled Access Information

Disabled access tickets are £42 plus booking and facility fees and include a carer ticket

To purchase disabled access tickets please call 0800 640 5009. This is freefone number with a dedicated sales team for disabled access sales.

Please note that disabled facilities are not designed for customers with temporary conditions such as broken legs, healing wounds or women who are pregnant. There will be medical and welfare facilities on site for all customers.

Visit our Disabled Access Information page for full details.