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Deliveroo

Deliveroo

23/11/16 We speak to Deliveroo customers after hackers takeaway hundreds of pounds.

A Deliveroo spokesperson said:

"Customer security is crucial to us and instances of fraud on our system are rare, but where customers have encountered a problem we take it very seriously. We are aware of these cases raised by Watchdog - they involve stolen food, not credit card numbers. These issues occur when criminals use a password stolen from another service unrelated to our company in a major data breach. The stolen password is then used to fraudulently access someone's account. This is why we urge customers to use strong and unique passwords for every service they use.

“It is our policy not to comment on specific anti-fraud countermeasures because we don't want to provide public guidelines on how we detect fraud to criminals. That said, we can assure customers that we are constantly improving our security measures, and make regular upgrades to our practices. Recently, this included frequently asking customers to verify themselves when entering a new address.

“We also use industry-leading anti-fraud measures and deploy anomaly detection techniques through machine learning to track patterns of criminal activity. This blocks transactions when our system detects suspicious activity.

“On the rare occasions when fraud does occur, we work with customers to secure their account, reimburse them for fraudulent transactions and where appropriate work with the relevant authorities.”