Tom Scott, Managing Director of the Customer Service Group, Sky:
“We are really sorry the customers featured on tonight's show have not had a great experience. We have apologised to them and are doing everything we can to resolve their issues.
“Hundreds of thousands of our customers this year have chosen our award-winning Sky Q system and have had a smooth install and are loving the service. Launching any brand new cutting-edge technology, like Sky Q, always comes with the challenge that for a small percentage of households it may take longer to get everything right. As every home is unique customers may find this is due to things such as interference with their home wi-fi network or unforeseen technical bugs which our expert technology team are fixing as they arise, with software updates or home visits if needed.
“Following a huge demand for Sky Q, we’re reducing wait times for installations by recruiting hundreds of additional engineers and are further improving the online sales journey.
“Our customers are very important to us and we will continue to work tirelessly to get it right for them.”