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The One Show NHS Patients Awards terms and conditions

1. In order to vote, you must be a UK resident (including Channel Islands and the Isle of Man) and not be a BBC employee, employee of any of its affiliates, close relative of any such employees.

2. Votes can be made online by accessing www.bbc.co.uk/oneshow between 10 and 11 May 2018, where a short list of nominated candidates selected by the Awards judging panel will be available.

3. You may only vote once. Voting is restricted to UK only. Any votes received outside the voting window will not count.

4. Online voting requires you to log into the page with your BBC account at www.bbc.com/signin. If you do not have a BBC account, you can register for one for free at www.bbc.com/register. If you have any trouble registering or signing in, you can visit the help pages at www.bbc.com/signin/help. Please check your broadband or mobile contract to check the cost of using data services.

5. The winning Unsung Hero will be announced along with the winners in the other categories during the special edition of the One Show on 11 May 2018, once the final vote is counted and checked.

6. No correspondence relating to the vote will be entered into.

7. There will be no prize for anyone taking part in the vote.

8. Users who vote online are subject to the BBC Privacy Policy, BBC Cookies Policy and BBC online Terms of Use.

9. The BBC reserves the right to disqualify entries or suspend voting if it has reasonable grounds to suspect that fraudulent voting has occurred or if it considers there has been any attempt to rig the voting. The BBC has the right to substitute an alternative selection method at its absolute discretion.

10. For the purposes of investigating possible voting irregularities when voting on bbc.co.uk using BBC account the BBC may use cookies, log IP addresses or analyse the information from your BBC account. The BBC will not publish this information or provide it to anyone without permission, except where required for enforcement of these terms.

11. If, for any reason, the online voting system fails, the vote may be suspended or a contingency plan may be actioned.

12. The BBC reserves the right to change, cancel or suspend the vote at any time.

13. The BBC cannot accept any responsibility whatsoever for any technical failure or malfunction, or any other problem with any online system, server, provider or otherwise which may result in any vote being lost or not properly registered and recorded.

14. This vote complies with the BBC's Code of Conduct for Competitions and Votes: BBC Code of Conduct for Voting

15. The BBC will use your personal data in accordance with our Privacy Policy, our Cookies Policy and our Terms of Use. For example, we may use your personal data for the purpose of running the vote (including processing refunds or investigating possible voting irregularities) and for the purpose of personalising our services where you have shown interest in a particular show, including voting online (http://www.bbc.co.uk/usingthebbc/account/how-is-the-bbc-personalised-to-me).

16. These Terms and Conditions are governed by the laws of England and Wales.