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Get in Touch

At X-Ray we’re committed to investigating your complaints.

However big or small your problem – we’d love to hear from you.

By Phone: 03703 334 334

Standard geographic charges from landlines and mobiles will apply.

By Email:

Send an email to us at:

Please include your name, address and a contact phone number so we can get in touch with you easily.

Follow us on Twitter:

Follow @bbcxray for updates on consumer news and what's happening on X-Ray.

By Post:

You can write to us at: X-Ray, Room FF37, Zone 3, Roath Lock, Port Teigr Cardiff Bay CF10 4GA

Please remember to include a phone number in your letter.

What happens next?

We receive lots of emails, calls and letters – and our researchers do read everything you send us. If we are able to pursue your complaint, we will contact you. Because of the volume of calls we get, this may take some time. Unfortunately we can’t respond to everyone who contacts us.

What happens to your data?

Any details provided here will not be passed outside the BBC or its agents except as necessary to pursue your case. Your details will be stored securely on our database which is only accessible by the production team working on X-Ray. There may be occasions where we pass your details to other BBC programmes but only if we think the other BBC programmes are better able to help you. For more details, see our privacy notice.

If you have a complaint

All complaints about the BBC, our programmes and services should be sent via our Complaints site.