Who we are:
BBC Scottish Symphony Orchestra
The orchestra is part of the British Broadcasting Corporation (the BBC), the largest broadcasting organisation in the world. We are a public service broadcaster, established by a Royal Charter and primarily funded by the licence fee that is paid by households in the UK, Channel Islands and Isle of Man. The BBC includes the BBC World Service, which broadcasts to the world on radio, on TV and online, providing news and information in over 40 languages.
The licence fee is supplemented by income from the commercial exploitation of licence fee funded content and infrastructure through commercial subsidiaries – BBC Studios Ltd, BBC Global News Ltd and BBC Studioworks.
The BBC as data controller
The BBC is responsible for the personal data you supply to the orchestra. In data protection law, this is called being the data controller. This means we decide how to collect and use your data and are responsible for ensuring that your data is kept safely and used lawfully, fairly and in a transparent manner. Your data is processed for the for the purposes of the orchestra’s legitimate interests in operating its business and, in particular, for marketing and in planning future events.
If you have questions about how we handle your data you can contact the BBC SSO as follows:
Head of Marketing and Communications
BBC Scottish Symphony Orchestra
You can also contact the Information Commissioner’s Office (ICO) if you have concerns about how we use your personal data. The BBC’s ICO registration number is Z517352X.
How we collect information about you
You give us your information when you buy a concert ticket, sign up for one of our events, update your email preferences, complete a survey or communicate with us. We also keep your details when you sign up to receive email from us.
In Glasgow, Glasgow Life sells tickets on our behalf and shares your booking information with us. Glasgow Life is a charity that delivers cultural, sporting and learning activities on behalf of Glasgow City Council. They deliver a range of services including arts, music, sports, events and festivals, libraries, community development and learning programmes. In addition, they manage 167 buildings including Glasgow City Halls and Glasgow Royal Concert Hall.
If you buy a ticket from Glasgow Life for a BBC SSO performance, your name, contact details and a record of the tickets you have bought will be visible to us through Vital Statistics. Vital Statistics is a data management system owned by Purple Seven which includes a secure online portal used to share and analyse data.
We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information.
Other personal information we collect may include:
- your name and title
- postal address, email address and phone number
- ticket purchase and event registration / attendance
- contact preferences
- details of correspondence sent to you, or received from you
When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.
What we do with your information
We may use your information to send you promotional and marketing information by post or by electronic means. These types of communications can include:
- informing you of other products, services or events related to the orchestra, such as concerts, events and broadcasts
- our Season brochure
- news and updates about the orchestra, What’s On guides, and newsletters
- surveys for market research purposes
We process your data for certain legitimate business purposes in order to provide you with the best experiences and most relevant information. These include recording your ticket purchases, subscriptions, keeping you up-to-date on the events you have booked as well as sending you information about similar BBC SSO events and opportunities.
Tools may be used to monitor the effectiveness of our communications with you, including email tracking, which records when an email from us is opened and/or how many links are clicked within the message. The data from this tracking is generally used in an aggregated and anonymised form.
You can opt out of any / all of our promotional and marketing communications at any point simply by contacting firstname.lastname@example.org
We will normally hold your information for as long as you are actively attending concerts. If you choose to opt out, your details will be added to a suppression list and then deleted after three years.
Who we share your information with
We transfer your personal information securely to our email distributor and CRM database Maximizer who process it under our instructions (which is called being a data processor).
We transfer your personal information securely to mailing houses including Johnston Mailing in Glasgow and Multi Resource Marketing in Market Harborough who post marketing materials on our behalf.
We use Smart Survey to distribute questionnaires.
We may share anonymised information about customers with other organisations providing us with business services, particularly Culture Republic, who use this to analyse our audience and ticket sales to improve our services.
How we keep your information secure
We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from:
- unauthorised access
- improper use or disclosure
- unauthorised modification
All our employees and data processors who have access to, and are associated with the processing of personal data have undertaken data protection training from the BBC and are bound by confidentiality obligations.
What rights do I have in relation to the information you have about me?
Data protection law gives you certain rights in relation to your data, including a right to ask us for access to your data, to correct or erase it, to restrict our processing of it, and to object to us processing it. For further details of these rights (some of which are not automatic and apply only in certain circumstances) see www.ico.org.uk
Pages on the BBC Scottish Symphony Orchestra website include links to relevant content including within glasgowconcerthalls.com, usherhall.co.uk, aberdeenperformingarts.com, www.horsecross.co.uk, www.eden-court.co.uk/, bbc.co.uk/proms, bbc.co.uk/radio3, www.sagegateshead.com. Each of these websites has its own privacy notice, and this privacy notice does not apply to these websites.
Changes to our privacy notice
This privacy notice may be updated from time to time so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please email email@example.com. If material changes are made to the notice, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of privacy notice changes). This privacy notice was last changed on 15 May 2018.
How to contact us
If you have any comments on our privacy notice, or information we hold about you please contact us:
- by email to firstname.lastname@example.org
- or write to us at Data Protection, BBC Scottish Symphony Orchestra, City Halls, Candleriggs, Glasgow, G1 1NQ
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