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Information and Support – Hardship, Debt and Homelessness

If you, or someone you know, have been affected by hardship, debt or homelessness, the following organisations may be able to help.


Citizens Advice Service

Citizens Advice Service provides information on benefits, employment and housing and help on debt, credit and legal issues.

Visit the Citizens Advice Service website


Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.

Phone: 0808 802 2000 (Mon-Fri 9am-8pm)

Visit the Turn2us website

The Trussell Trust

The Trussell Trust works with local communities to run foodbanks that provide three days’ emergency food and support to people in crisis.

Phone: 0808 208 2138 (open Monday to Friday, 9am–5pm)

Visit the Trussell Trust website

The British Red Cross

The British Red Cross support line provides support in more than 200 languages to people who are lonely, worried and finding it difficult to access food or medication in the UK.

Phone: 0808 196 3651

Visit The British Red Cross website



MoneyHelper brings together the support and services of three government-backed financial guidance providers:

The Money Advice Service, The Pensions Advisory Service and Pension Wise.

Webchat available (Mon-Fri 8am-6pm, Sat 8am-3pm)

Phone 0800 138 7777 (Mon-Fri 8am-6pm)

Visit the MoneyHelper website

National Debtline

National Debtline offers free, impartial, debt advice.

Phone: 0808 808 4000 (Mon-Fri 9am- 8pm Sat 9am-1pm)

Visit the National Debtline website

StepChange Debt Charity

StepChange Debt Charity helps people in financial difficulty by providing free, confidential, independent and realistic debt advice.

Helpline: 0800 138 1111

Visit the StepChange Debt Charity website


If you, or someone you know, have been made homeless or are affected by homelessness, the following organisations may be able to help.


Crisis works with single homeless people and delivers services including education, employment, housing and well-being services addressing individual needs.

Phone on 08000 384838

Visit the Crisis website


Shelter helps people struggling with bad housing or homelessness, via their website, helpline and face to face services.

Phone: 0808 800 4444

Visit the Shelter website

Shelter Cymru

Shelter Cymru provides free specialist legal advice and advocacy to anyone with housing difficulties in Wales.

Phone: 08000 495 495

Visit the Shelter Cymru website


StreetLink is a website that enables the public to alert local authorities in England about people sleeping rough in their area.

Phone: 0300 500 0914

Visit the Streetlink website

Northern Ireland Housing Executive

If you are homeless or at risk of becoming homeless, you should contact the NIHE as soon as possible.

Phone: 034 4892 0900

The Welcome Organisation

The Welcome Organisation helps homeless and vulnerable people including housing, health surgeries and activity groups.

Phone: 028 9024 0424 (daily 8am-10pm; out of hours: 07753 807649)

Visit The Welcome Organisation's website

Other sources of information

These organisations may refer to other support services that the BBC has not necessarily verified.

Advice Now

Visit the Advice Now website

Advice from the Government


Visit the UK Government website

Northern Ireland

Visit NI Direct's website


Visit the Scottish Government's public services website


Visit the Welsh Government website

Related Information and Support

If you have also been affected by addiction, organisations listed on our Addiction support page may be able to help.

You can find current information and support for issues covered by Action Line on the BBC Action Line website.