O2 data restored: 4G and data is back on GiffGaff, Tesco Mobile, Sky and Lycamobile

Last updated at 15:04
02 phone shopGetty Images
Thousands of O2 customers in the UK have reported problems using data and 4G services.

The mobile network O2 has said all of its data services have been restored, after the network went down for a day. The company will offer discounts and credits to customers who were affected.

Millions of people found themselves unable to access the internet on their devices. The difficulties were first reported at about 5.30am on Thursday morning.

The problem was due to "faulty software". O2 and mobile network supplier Ericsson gave a joint apology for the issues.

Pay As You Go customers will get 10% credit on a top-up and Pay As You Go mobile broadband users will get 10% off a Bolt On purchase, in the new year.

O2, which is the second-largest mobile network in the country behind EE, has 25 million customers.

It also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks, which have another seven million users.

Woman looking at phoneGetty Images

Many users took to social media to voice their frustration.

The outage had knock-on effects for other services that rely on the O2 network, including Transport for London's electronic timetable service at bus stops.

Did it affect you? Did it make you think about how reliant we are on our phones? How would you cope without the internet for a day?

Let us know what you think in the comments below.

Comments

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  • View all (20)
  • Comment number 20. Posted by turquoise teeny turtle

    7 Dec 2018 19:31
    I noticed this problem, and it stopped me from going on the cbbc websites! 😭😱

    💗🐢turtle💗🐢
  • Comment number 19. Posted by U17345594

    7 Dec 2018 19:07
    I don’t have a phone yet but if I play my fife I’ll get a phone soon! (A fife is like a mini flute!)
  • Comment number 18. Posted by U17345594

    7 Dec 2018 19:01
    I would just read everything on my gigantic bookshelves in just that one day
  • Comment number 17. Posted by U17283471

    7 Dec 2018 18:52
    I don't use O2 but I guess the company is a big let down.
    Oh and U16991750 don't post comments like that please! :) :P
  • Comment number 16. Posted by BlueElite99

    7 Dec 2018 16:41
    @U16991750 I know that everyone is entitled to their own opinion and I wasn’t arguing against that and so I was literally just saying MY opinion

    Anyway I said I didn’t want any arguments

    Sorry for any problems I’ve made

    😣

    BE99
    🌀
  • Comment number 15. Posted by U16991750

    7 Dec 2018 12:38
    @Blue elite Everyone is entitled to their own opinion! A message for everyone: if your on 02 and it affected you, then I understand why your commenting, if your not on 02, we dont need to know! Not to be rude or anything!
    Just sayin!
  • Comment number 14. Posted by U17266252

    6 Dec 2018 19:44
    Lucky I don’t have O2
  • Comment number 13. Posted by U17267045

    6 Dec 2018 19:20
    HermioneGranger1011
    SailingMonkey
    My dads with EE and my mums with Vodafone.

    🧙‍♂️✨Pottermore🧙‍♂️✨
  • Comment number 12. Posted by rose lily flower

    6 Dec 2018 19:20
    Mine, my older sister and my mum’s phones are all on Tesco, not only that but my older sister is autistic and she struggles at her school without the fact that she could barely contact mum! And her school day is 8 hours! Not easy for an autistic girl!
  • Comment number 11. Posted by U17267045

    6 Dec 2018 19:19
    HermioneGranger1011
    Dear U17266406,
    We have the exact same and a day without my phone is like I don't even know how to explain it.

    I think it is a really bad idea because...
    1. I sometimes go home with my mum and sometimes I go with my neighbour so my teacher always asks
    2. It's really boring at break and lunch
    3. This point is an unfair one, only Year six is allowed to bring their phones in but I'm in Year five and when they have them they get to watch videos or they play games so they are sorted.

    Thank you

    Like if you agree 👍

    🧙‍♂️✨Pottermore🧙‍♂️✨