A Winter Wonderland in Milton Keynes has been cancelled on its second day after complaints from visitors.
Families expecting a festive day out said they were disappointed with the quality of the events.
One grandmother who took her seven-year-old grandson, paid £65 in advance and said: "The fairground rides were poor and the ice rink was a few plastic sheets. My grandson was very disappointed."
Those who had paid £6 to take their children to the Santa's Grotto found it was closed for much of the day and, when it did open, the Santas were described as being young, thin men in Santa suits.
The Wonderland organiser, Lorenzo Franco, said "I am very sorry to disappoint people. It was not my intention. It was meant to be family fun event."
He also added that the Wonderland was the company's first event and claimed 200 people had been refunded the money that they paid out.